Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TENESHA PARKER

Atlanta,GA

Summary

Healthcare professional with 8+ years of experience in optimizing patient care and laboratory operations using Epic System and MS Office. Proven ability to enhance specimen processing accuracy and improve patient outcomes through effective teamwork and communication. Expertise in data entry and customer service contributes to a supportive healthcare environment.

Overview

12
12
years of professional experience

Work History

Medical Lab Associate

Grady Health System
Atlanta, GA
11.2018 - 04.2025
  • Performs advanced and time intensive scheduling tasks to support complex surgeries and procedures outside of hospital
  • Registering and scheduling new patients for procedures
  • Responsible for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff.
  • Ensures proper ordering, cancellation, and charging of laboratory test requests for inpatients, outpatients, and institutional accounts
  • Confirm patient appointments for blood transfusions.Conducts non-technical specimen processing, preparation, and distribution of patient specimens

Call Center Associate

Emory Ortho & Spine Hospital
Tucker, GA
12.2016 - 12.2018
  • Collaborated with management to escalate patients' complaints
  • Informed patients of their diet orders or changes
  • Assisted patients in choosing their meals according to their diets in the system
  • Provided excellent customer service and communicated with a pleasant demeanor
  • Worked with fellow co-workers and patients in a team-oriented manner
  • HIPPA knowledgeable with respect for patient confidentiality
  • Answering phones in a timely, polite, welcoming manner

Unit Clerk

Concentra Urgent Care Center
Atlanta, GA
06.2013 - 09.2015
  • Provided emotional support to patients and families as needed
  • Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system
  • Responsible for front desk and other back-office staff as needed.
  • Coordinates and documents appointment time, place of surgery, pre-op requirements and essential information
  • May perform other duties as assigned by supervisor/manager/director.

Mail Sorter

Randstad
Alpharetta, GA
11.2013 - 05.2015
  • Sorting incoming mail bins and trays for processing
  • Reviewing dates, addresses, barcodes, and postage information for outbound mail
  • Inspecting mail for tampering, damage, and suspicious contents
  • Collaborating with team members to ensure efficient mail sorting
  • Participating in staff meetings and contributing to team planning
  • Demonstrating excellent organizational skills, attention to detail, and ability to multitask efficiently

Education

South Atlanta High School
Atlanta
06.2007

Skills

Healthcare sector expertise
Patient care coordination
Time optimization skills
Customer service focus
IT and computer literacy
Workplace safety measures
Policy adherence practices
Reviewing documentation

Accomplishments

  • Bronze Recognition for performing outstanding service in work performance

Timeline

Medical Lab Associate

Grady Health System
11.2018 - 04.2025

Call Center Associate

Emory Ortho & Spine Hospital
12.2016 - 12.2018

Mail Sorter

Randstad
11.2013 - 05.2015

Unit Clerk

Concentra Urgent Care Center
06.2013 - 09.2015

South Atlanta High School

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