Teneshia Crockett
Charlotte,NC
Summary
Detail-oriented Payroll and HR Specialist with over 10 years of experience in payroll processing, revenue analysis, and compliance auditing within healthcare and corporate settings. Proven track record in managing client accounts, streamlining payroll systems, resolving discrepancies, and ensuring adherence to regulatory standards. Recognized for strong analytical skills, confidentiality, and cross-functional collaboration in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Account Manager
Direct Pay Payroll
Charlotte, NC
05.2023 - 06.2025
- Audited and processed payroll for multiple client accounts, ensuring regulatory compliance and accuracy.
- Investigated payroll discrepancies, collaborating with clients to implement corrective measures.
- Maintained documentation for audit readiness and established internal controls.
- Streamlined onboarding process, enhancing payroll accuracy and client satisfaction.
- Ensured compliance with industry regulations when dealing with clients.
Certified Nurse Aide
Waltonwood
Charlotte, NC
07.2024 - 04.2025
- Support patient care and documentation in alignment with healthcare compliance standards.
- Communicate effectively with interdisciplinary teams to report and document patient status updates.
- Observed infection control policies while providing direct patient care.
- Participated in developing individualized plans of care based on patient needs.
- Adhered to HIPAA regulations regarding confidentiality of all patient information.
Patient Registrar
Atrium Health
Charlotte, NC
09.2022 - 04.2024
- Collected and verified insurance and demographic data to support accurate billing and revenue cycle operations.
- Ensured HIPAA compliance and proper documentation for financial audits and patient records.
- Provided support to other departments within the organization as needed including admitting, medical records, billing office.
- Identified potential issues that may affect reimbursement or lead to underpayment and overpayment situations.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
Human Resource Specialist
Walmart
Charlotte, NC
08.2018 - 04.2021
- Conducted internal audits on personnel records and payroll entries to ensure policy compliance.
- Supported payroll issue resolution and collaborated with finance teams during quarterly audits.
- Led employee evaluations and maintained documentation to support disciplinary and incentive actions.
- Facilitated training programs focused on timekeeping and attendance compliance.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
Benefit Specialist
Aon Hewitt
Charlotte, NC
01.2016 - 01.2018
- Audited benefits enrollment and deduction records to prevent payroll errors.
- Partnered with HRIS and payroll departments to reconcile benefit discrepancies.
- Provided employee education on pay statements and benefits to reduce inquiry volume.
- Coordinated with external providers such as insurance companies or third-party administrators to resolve issues related to eligibility requirements or payment processing.
- Supported internal audit activities related to the review of vendor performance metrics such as response timeframes or customer satisfaction ratings.
- Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
Revenue Specialist
Novant Health
Charlotte, NC
10.2013 - 01.2018
- Reviewed accounts receivable reports for accuracy and compliance with payment contracts.
- Worked with insurance providers to resolve discrepancies in billing and revenue allocation.
- Helped implement electronic invoicing, enhancing transparency and audit efficiency.
- Provided support for customers regarding billing inquiries, pricing issues, and payment plans.
Education
B.S. - Criminal Justice
Liberty University
Lynchburg, VA05.2012
High School Diploma - Graduated with Honors
Kennedy Charter
Charlotte, NC06.2008
Skills
- Payroll compliance and auditing
- Employee and client relations
- Payroll systems management
- Revenue cycle accuracy
- Data reconciliation
- Conflict resolution
- Time management
- Project management
- HR documentation and retention
References
References available upon request.
Timeline
Certified Nurse Aide
Waltonwood
07.2024 - 04.2025
Account Manager
Direct Pay Payroll
05.2023 - 06.2025
Patient Registrar
Atrium Health
09.2022 - 04.2024
Human Resource Specialist
Walmart
08.2018 - 04.2021
Benefit Specialist
Aon Hewitt
01.2016 - 01.2018
Revenue Specialist
Novant Health
10.2013 - 01.2018
B.S. - Criminal Justice
Liberty University
High School Diploma - Graduated with Honors
Kennedy Charter