Teneshia Johnson
Summary
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
- Demonstrated ability to provide significant contribution to bottom line results. Noted for streamlining operations and increasing profits.
- A strategic planner who is able to creatively anticipate the needs of the future.
- Skilled in directing, coordinating, and motivating staff to successfully complete business objectives.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
Bluecrew Staffing Agency
10.2022 - Current
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Established performance and service goals and held associates accountable for individual performance.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Delivery Driver
247 Express Logistics
08.2022 - 02.2023
- Report to FedEx loading warehouse
- Receiving daily Manifest Route list,Scanner,Assigned workload area
- Load assigned packages onto cargo van for designated route
- Scan barcode labels ,deliver packages to assigned Business and Residential addresses
- Complete Route,report back to FedEx Ground site,turn in any undelivered packages and End of the day Summary manifest Scanner
Quality Assurance Inspector/Production Assistant
Launch Staffing Agency
04.2021 - 06.2022
- Receiving all products in, Conducting various Inspections on all products using various tools
- Ranging from Dial Calipers,Various Gauges, Etc.
- Comparing Inspection dimension coordinates to Manufacturers
- Reporting to Corporate and Manufacturers on any malfunctions, unassembled products
Production Assistant
Rauckman Utility Products
10.2017 - 06.2020
- Operating CNC Routing Machines,3 and 5 Axis Routers
- Operating Drill Press,Vacuum Forming Machines
- Fluent in operating a Pad Printing Machine
- Fluent in operating a Injection Molding Machine and Gluco Rubber Gasket Press Machine
Bartender
St.Clair Country Club
12.2017 - 03.2019
- Meeting and Greeting Private members of the club.
- Mixing and serving food and beverages to guests.
- Keeping main and service bars clean at all times.
- Stocking and taking inventory on in house products etc..
FoodRunner/Hostess
Rooster
03.2015 - 06.2016
- Meeting and Greeting customers
- Sitting customers,keeping track of front floor plan system
- Expediting plates in the kitchen
- Delivering entrée's to the correct table
- Creating new dishes for menu
- Keeping prep area cleaned and stocked for next shift
Assistant Manager
Circle K
12.2013 - 06.2015
- Making schedules for employees
- Ordering merchandise for the company store
- Taking inventory of all products in store
- Making daily deposits
- Comparing prices for the company from local competitors
Bartender/Banquet Server
Hilton Garden Inn
08.2009 - 11.2013
- Planned details for banquets, receptions and other social functions.
- Directed the set-up of tables and decorations.
- Ordered and requisitioned liquors and supplies.
- Arranged bottles and glasses to make an attractive display.
- Successfully managed a five person team in Banquet Bartending.
- Trained and managed a crew of five bartenders and achieved significant improvements in their productivity
- Increased sales by 20 percent in my first year of bartending.
Education
Medical Assistant -
Everest College
Earth City, MO01.2004
G.E.D -
Southwestern Illinois College
Granite City, IL01.2002
Skills
- Project Management
- Decision-Making
- Account Management
- Public and Media Relations
- Corporate Communication
- Google Analytics
- Training and Onboarding
- Calendar Management
- Microsoft SharePoint
- Database Management
- Staff Monitoring
- Staff Management
- Microsoft Office
Timeline
Customer Experience Manager
Bluecrew Staffing Agency
10.2022 - Current
Delivery Driver
247 Express Logistics
08.2022 - 02.2023
Quality Assurance Inspector/Production Assistant
Launch Staffing Agency
04.2021 - 06.2022
Bartender
St.Clair Country Club
12.2017 - 03.2019
Production Assistant
Rauckman Utility Products
10.2017 - 06.2020
FoodRunner/Hostess
Rooster
03.2015 - 06.2016
Assistant Manager
Circle K
12.2013 - 06.2015
Bartender/Banquet Server
Hilton Garden Inn
08.2009 - 11.2013
Medical Assistant -
Everest College
G.E.D -
Southwestern Illinois College
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