Teneshia Reed
West Palm Beach,FL
Summary
Healthcare professional skilled in administrative coordination and patient management. Brings valuable experience in optimizing practice operations and implementing best practices. Known for strong team collaboration and achieving high-quality results, adaptable to changing needs. Proficient in scheduling, patient communication, and office management.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Jupiter Medical Center
05.2024 - 01.2026
- Executed thorough patient registration by meticulously scanning documents, validating insurance coverage, and ensuring completeness of medical information.
- Utilized multi-line phone systems to handle incoming calls efficiently, directing inquiries as needed.
- Engaged with patients and clinical personnel to validate financial responsibilities and obtain essential documentation ahead of appointments.
- Handled email inquiries efficiently, maintaining professionalism and compliance with response deadlines.
- Managed guest complaints effectively, minimizing escalation to management and fostering a positive guest experience.
- Managed, scheduled, and registered over 100 customer calls per day.
Practice Coordinator
Paley Orthopedic & Spine Institute
04.2019 - 05.2024
- Confirmed insurance details and collected copayments to facilitate proper billing and enhance patient financial accountability.
- Greeting patients, families, and guests warmly; acting as a primary point of contact.
- Managing and updating detailed calendars for physicians, and coordinating surgical schedules.
- Assisting with the unique needs of orthopedic patients, including potential international patients, by providing information on services.
- Registering patients, updating patient demographics in the EMR system, and managing records.
Front Desk Receptionist
TotalMD, Inc.
10.2016 - 03.2019
- Executed thorough patient registration by meticulously scanning documents, validating insurance coverage, and ensuring completeness of medical information.
- Utilized multi-line phone systems to handle incoming calls efficiently, directing inquiries as needed.
- Engaged with patients and clinical personnel to validate financial responsibilities and obtain essential documentation ahead of appointments.
- Handled email inquiries efficiently, maintaining professionalism and compliance with response deadlines.
- Managed guest complaints effectively, minimizing escalation to management and fostering a positive guest experience.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FLNo Degree - Certified Nursing Assistant
Academy For Nursing And Health Occupations
West Palm Beach, FLSkills
Hospitality
Patient Care
Medical Scheduling
Multi-line Phone Systems
Customer Service
Guest Services
Front Desk Operations
Data Entry
Insurance Verification
Medical Records Management
HIPAA Compliance
Medical Receptionist
EClinicalWorks
Athenahealth
Epic Systems
Timeline
Scheduling Coordinator
Jupiter Medical Center
05.2024 - 01.2026
Practice Coordinator
Paley Orthopedic & Spine Institute
04.2019 - 05.2024
Front Desk Receptionist
TotalMD, Inc.
10.2016 - 03.2019
High School Diploma -
Palm Beach Gardens High School
No Degree - Certified Nursing Assistant
Academy For Nursing And Health Occupations