TENILLE CROCKETT
Erie,Pennsylvania
Summary
Versatile individual with hands-on experience and has a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Intake Representative
One Senior Care, LIFE NWPA
08.2022 - 03.2025
- Greeted and interacted with potential referrals to provide information, answer questions and assist with appointment scheduling to initiate service.
- Transmitted and received potential referral information and other correspondences by mail, email, or fax in a timely fashion.
- Communicated with referral sources, physician offices, and associated staff to verify proper referral information.
- Supported staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Personal Care Assistant
Help at Home Senior Care
08.2021 - 10.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
Community Home Coordinator
EHCA
07.2013 - 05.2020
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
2nd Assistant Manager
Citi Trends
08.2012 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate Degree - Marketing and Management
Erie Business Center-Erie
Erie, PA08.2009
Skills
- Administrative support
- Analytical skills
- Follow-up skills
- Customer service
- Problem-solving abilities
- Patient and staff scheduling coordination
- Communication
- Adaptable and flexible
Timeline
Intake Representative
One Senior Care, LIFE NWPA
08.2022 - 03.2025
Personal Care Assistant
Help at Home Senior Care
08.2021 - 10.2022
Community Home Coordinator
EHCA
07.2013 - 05.2020
2nd Assistant Manager
Citi Trends
08.2012 - 11.2015
Associate Degree - Marketing and Management
Erie Business Center-Erie
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