Teniola Onajole
Denton,TX
Summary
Dynamic professional with a versatile background, including a pivotal role at Assurant. Excelled in customer service and problem-solving, enhancing client satisfaction and team efficiency. Demonstrated exceptional teamwork and attention to detail across various roles. Proven ability to adapt and thrive, achieving significant improvements in operational processes and customer engagement.
Overview
5
5
years of professional experience
Work History
Contingent Productions Operator
Assurant
Lewisville
12.2023 - 06.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Babysitter
Jovie
Dallas, TX
01.2023 - 02.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Sales Associate
Steve Madden
Houston, TX
01.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Call Center Representative
ReconMR
Houston, TX
01.2021 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier Team Lead
Whataburger
Houston, TX
02.2019 - 06.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate Of Science - Nursing
Dallas College
Dallas, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Attention to Detail
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Contingent Productions Operator
Assurant
12.2023 - 06.2024
Babysitter
Jovie
01.2023 - 02.2024
Sales Associate
Steve Madden
01.2022 - 07.2023
Call Center Representative
ReconMR
01.2021 - 12.2021
Cashier Team Lead
Whataburger
02.2019 - 06.2020
Associate Of Science - Nursing
Dallas College