Tenisha Alonzo
Phoenix,AZ
Summary
Retail store manager with experience leading daily operations, training staff, and keeping schedules, inventory, and cash handling on track. Known for coaching teams, resolving customer issues, and maintaining a clean, organized store that supports sales goals and strong customer service.
Overview
4
4
years of professional experience
Work History
Store Manager
JD Finishline
10.2023 - Current
- - Led daily store operations, ensuring smooth workflow, strong team performance, and consistent achievement of sales goals.
- -Recruited, trained, and developed staff; created schedules that optimized labor efficiency and customer coverage.
- -Coached and motivated employees to meet performance standards, improving productivity and customer satisfaction.
- -Oversaw merchandising, product placement, signage, and store layout to maximize sales and visual appeal.
- -Managed inventory levels, conducted stock counts, reduced shrink, and coordinated deliveries and product transfers.
- - Analyzed sales reports to identify trends, set targets, and implement strategies that increased revenue and profitability.
- -Ensured accurate cash handling, register operations, daily deposits, and compliance with financial procedures.
- -Resolved customer concerns and escalations, maintaining a high standard of service and loyalty.
- -Enforced company policies, safety standards, and regulatory requirements to maintain a compliant and secure environment.
- - Communicated business updates, goals, and expectations between corporate leadership and store staff.
- -Maintained a clean, organized, and welcoming store environment that supported a positive customer experience.
Police Department Intern
Gallup Police Department
Gallup, NM
09.2025 - 12.2025
- Engaged in supervised ride-alongs to learn about patrol procedures and improve knowledge of law enforcement operations.
- -Shadow officers during community events, traffic control, or non-hazardous calls.
- -Learn about radio communication, patrol protocols, and officer safety practices.
- -Attend training, briefings, and workshops on policing, ethics, and procedures.
- -Assisted in organizing public-safety events, school programs, and outreach initiatives to foster community relations and promote safety awareness.
- -Prepared materials for community meetings and crime prevention workshops to support engagement and educate residents on safety practices.
- -Assisted social-media teams in creating engaging posts. with non-sensitive content.
IT Assistant
Ramah Navajo School Board Inc.
07.2022 - 07.2022
- -Provided first level support for hardware, software, and account issues
- -Installed and configured computers, peripherals, operating systems, and applications
- -Troubleshot and resolved network connectivity issues to restore user access quickly.
- -Performed routine system maintenance, including updates, patches, and backups
- -Assisted users with technical tasks to enhance digital comfort and user experience
- -Worked with IT staff and end users to resolve issues quickly and effectively
- -Documented issues and solutions in ticketing systems to maintain organized records for future reference
Education
Associates - Criminal Justice
University of New Mexico- Gallup
Gallup, NM05-2026
Skills
- Accurate cash handling
- Inventory management
- Retail sales techniques
- Service management
- Staff management
- Employee scheduling
- Shift scheduling
- Task organization
- Team leadership
- Team motivation
- Work delegation
- Conflict resolution
- Customer Service
- Written communication
- Communication
- Adaptability
- Technical troubleshooting
- Policy compliance
- Work delegation
Accomplishments
- Class of 2023- Valedictorian
- Store of the Quarter 2- August 2026
Timeline
Police Department Intern
Gallup Police Department
09.2025 - 12.2025
Store Manager
JD Finishline
10.2023 - Current
IT Assistant
Ramah Navajo School Board Inc.
07.2022 - 07.2022
Associates - Criminal Justice
University of New Mexico- Gallup