Tenisha James
Glendale,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Remote , Arizona
05.2022 - 06.2026
- Helped customers by phone and email with support needs.
- Worked with team members to answer client questions and resolve issues.
- Processed deposits, withdrawals, and loan payments while keeping financial records up to date.
- Handled customer complaints with clear communication and problem-solving.
- Answered customer calls regarding accounts and bank services.
- Recommended bank products, including credit cards, loans, and insurance policies.
- Completed data entry tasks using Microsoft Office Suite and other software.
- Followed company policies and procedures.
Scheduling Coordinator
Cosmopolitan Communications
Phoenix, Arizona
11.2021 - 04.2022
- Updated and maintained accurate patient records in scheduling software.
- Assisted patients with insurance verification and eligibility checks.
- Provided reminders to patients for upcoming appointments and follow-ups.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Scheduled patient appointments using electronic health record systems.
Education
Medical Office Administration -
Brookline College
Phoenix, AZ06-2009
High School Diploma -
Trevor Brown High School
02-2007
Skills
- Effective listening and call management
- Proficient in Microsoft Office and Google Suite
- Empathy for clients
- Resolution of problems
- Techniques for de-escalation
- Knowledge of financial services
- Strategies for account retention
- Processing payments and selling financial products
- Familiarity with banking software
- Precision in data entry
- Management of high volume calls
- type 45 words per minute
- Customer service
Timeline
Customer Service Representative
Wells Fargo
05.2022 - 06.2026
Scheduling Coordinator
Cosmopolitan Communications
11.2021 - 04.2022
Medical Office Administration -
Brookline College
High School Diploma -
Trevor Brown High School