Tenisha Yancey
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering seven years of related experience, diligent nature and expertise in electronic records management.
Overview
18
18
years of professional experience
Work History
Medical Office Manager's Assistant
Child And Teen Wellness Center
, MD
10.2020 - 01.2022
- Efficiently carried out the duties of patient care in a medical assistant role including patient triage vitals, prior authorizations, venipuncture, vaccinations, lab order entry, assisting providers with procedures and assessments.
- Conducted employment interviews and trained new employees in multiple areas in the clinical area.
- Managed front desk staff in administrative duties such as scheduling patients, insurance verifications, prior authorizations, and call volume.
- Developed a system of storage, inventory and ordering supplies for vaccines, and medical supplies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant Team Leader
Western North Carolina Community Health Center
, North Carolina
08.2018 - 09.2020
- Front desk administration duties such as answering phones, scheduling appointments, insurance verifications, and recalls.
- Coordinated the intricate care process of various physicians.
- Managed administrative and clinical responsibilities with strong communicative, organizational, and analytical skills.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
EMERGENCY ROOM TECHNICIAN
St. Johns Hospital
Yonkers, NY
06.2015 - 09.2018
- Regulated departmental activities (educational, performance improvement, and delegated information).
- Assisted physicians with examinations, treatments, special tests, and procedures as directed by the RN.
- Accomplished duties in support of ER department such as ordering supplies and maintained equipment.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
ASSISTANT MANAGER
The Body Shop
Yonkers, NY
08.2012 - 06.2015
- Supervised and trained staff to increase sales and maintain customer service.
- Reviewed staff performance and gave constructive feedback.
- Organize sales product demonstrations, customer reports, and made recommendations for improvement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
BEAUTY ADVISOR
Sephora
White Plains, NY
02.2010 - 07.2012
- Keeping storefront presentable and conducted marketing changes.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
ASSISTANT MANAGER
Bath and Body Works
Yonkers, NY
06.2004 - 08.2010
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Diploma -
Mount Vernon High School
Certificate Patient Care Technician - undefined
ABC Training Center
05.2014
Skills
- Decision Making
- Critical Thinking
- Employee Work Scheduling
- Medical Condition Coding Software
- Patient Care Assessment
- Clinical Staff Management
- Utilization Management
- Health Information Systems
- Clinical Quality Program Standards
- Exam Prep
- Data Entry Software
- Enhancement Support
- Administrative Office Operations
Timeline
Medical Office Manager's Assistant
Child And Teen Wellness Center
10.2020 - 01.2022
Medical Assistant Team Leader
Western North Carolina Community Health Center
08.2018 - 09.2020
EMERGENCY ROOM TECHNICIAN
St. Johns Hospital
06.2015 - 09.2018
ASSISTANT MANAGER
The Body Shop
08.2012 - 06.2015
BEAUTY ADVISOR
Sephora
02.2010 - 07.2012
ASSISTANT MANAGER
Bath and Body Works
06.2004 - 08.2010
Diploma -
Mount Vernon High School
Certificate Patient Care Technician - undefined
ABC Training Center