Tennille Poole
Camden,SC
Summary
Goal-oriented Accounting Professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Able to handle multiple projects in a high-pressure work environment, adapts to working independently with little supervision or as part of a team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Coordinator
FN America
07.2018 - 12.2023
- Generated and sent Invoices to customers
- Researched and solved payment discrepancies
- Processed payments to suppliers
- Responsible for all billing and collection activity including follow up and cash application
- Working closely with management for month end, quarterly and year end close by accurately forecasting monies that will come in prior to the dates of close.
- Enhanced cash flow by diligently managing customer credit limits and payment terms.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
Accounting Specialist IV
Aflac
02.2017 - 07.2018
- Services payments associated with top broker accounts, to also include ported accounts; analyzes account information
- Facilitates successful internal and external audits through sound and thorough documentation
- Reconciles discrepancies between accounts receivable general ledger account and accounts receivable trial balance account Research customer correspondence, account invoices, and payment history issues
- Determines the disposition of funds not paid as billed or allocated with appropriate suspense account.
Accounting Specialist III
Aflac
07.2014 - 02.2017
- Researched discrepancies of financial information and/or documentation via the Genesco database and internal records for the purpose of ensuring accuracy and adhering to procedures prior to processing for payment
- Analyzed fiscal transactions for the purpose of identifying and/or resolving issues
- Reconciled account balances for the purpose of maintaining accurate records, monitoring district assets, and complying with fiscal policy and practice
- Create and assign work barriers as well as follow up on barriers in a timely manner.
Credit and Collections Analyst
Staples Shared Service Center
03.2012 - 07.2014
- Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Conferred with credit association and other business representatives to exchange credit information
- Generated financial ratios, using computer programs, to evaluate customers' financial status
- Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.
Accounts Receivable Representative
Staples Shared Service Center
07.2008 - 03.2012
- Responsible for prompt application of payments that come in by check/eft via lockbox services to our Oracle/Unix system Resolve any errors with incoming bank files
- Researched unidentified or unapplied payments, and processing refunds and adjustments Assist with month-end reconciliations as determined by management Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Worked directly with collections to achieve correct payment application
- Analyzed departmental documents for appropriate distribution and filing.
Customer Service Representative
Kmart
11.2003 - 03.2009
- Operated a cash register for cash, check and credit card transactions with 98 % accuracy
- Determined customer needs by asking relevant questions and listening actively to the responses
- Assisted on sales floor as needed to maintain service standards
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Education
Master of Human Resource Management -
Strayer University
Columbia, SC07.2019
Bachelor of Science - Social Work
South Carolina State University
Orangeburg, SC05.2008
Skills
- Microsoft Office/Excel/Access
- Effective Time Management
- Critical Thinking
- Account reconciliations
- Credit Management
- Collections processing
- Payment Tracking
- Adaptability
- Financial Reporting
- Attention to Detail
Certification
- Joe Gibbs Proformance Management Post Graduate Certificate, Strayer University - 2020
Timeline
Accounts Receivable Coordinator
FN America
07.2018 - 12.2023
Accounting Specialist IV
Aflac
02.2017 - 07.2018
Accounting Specialist III
Aflac
07.2014 - 02.2017
Credit and Collections Analyst
Staples Shared Service Center
03.2012 - 07.2014
Accounts Receivable Representative
Staples Shared Service Center
07.2008 - 03.2012
Customer Service Representative
Kmart
11.2003 - 03.2009
Master of Human Resource Management -
Strayer University
Bachelor of Science - Social Work
South Carolina State University
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