Tennille Presley
Forney,TX
Summary
Experienced retail professional with a strong background in sales, operations, and team leadership. Skilled in coaching associates, handling customer concerns, and supporting store performance through clear task management and consistent follow-through. Brings a proven focus on service, accuracy, and teamwork.
Overview
27
27
years of professional experience
Work History
Department Sales Floor Supervisor
Lowe's
10.2025 - Current
- Planned sales and profit improvements by reviewing current trends, monitoring competitor activity, and recommending product or service changes.
- Supported daily store operations by assigning tasks to sales associates and following through on task completion.
- Created tools and resources to help sales associates provide strong customer service.
- Helped with training development and mentored sales employees.
- Handled customer complaints promptly while delivering consistent customer service.
- Kept strong awareness of store security and safety to protect personnel, customers, and merchandise.
- Followed safety procedures and kept work areas organized and clean.
Sales Specialist
Lowe's
03.2022 - 10.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Driven to Win Award (2025), Diamond Cabinets Top Designer Award (2024), Install MVP (2024), Top Specialty Performance Award (2023)
Guest Advocate
Target
11.2021 - 03.2022
- Handled payments, returns, and exchanges, ensuring customer satisfaction and operational accuracy.
Office Manager
Schlumberger (Wireline Services)
10.2010 - 09.2017
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Workforce Operations Manager
AT&T Wireless
08.2003 - 08.2008
- Coordinated team schedules, staffing and workflow priorities.
- Manager of the month - December 2003/July 2006
Call Center Manager
StarTek
11.1999 - 06.2001
- Developed staff accountability through performance reviews, coaching plans, and daily floor support.
Education
Associate of Applied Science - Computer Networking
Texas State Technical College
Sweetwater, Texas06-1999
Skills
- Retail operations
- Sales development
- POS systems
- Sales training
- Customer service
- Strong leadership
Timeline
Department Sales Floor Supervisor
Lowe's
10.2025 - Current
Sales Specialist
Lowe's
03.2022 - 10.2025
Guest Advocate
Target
11.2021 - 03.2022
Office Manager
Schlumberger (Wireline Services)
10.2010 - 09.2017
Workforce Operations Manager
AT&T Wireless
08.2003 - 08.2008
Call Center Manager
StarTek
11.1999 - 06.2001
Associate of Applied Science - Computer Networking
Texas State Technical College