Tenzin Dakar
Queens,New York
Summary
Accomplished AssitantMangaer skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Norlha Gift Shop
1179 Broadway, New York, NY 10001
09.2021 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Public Programs Intern
Hudson River Community Sailing
West 26th Street & 12th Avenue Pier 66 Boathouse
05.2021 - 08.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sent mail to members
- Assisted Leader of the Day with tasks including taking members to designated location
Junior Educator
Hudson River Community Sailing
207 12th Ave, New York, NY 10001
07.2021 - 08.2021
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Developed and implemented engaging lesson plans to keep learner attention.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Collaborated with adults and children to provide safe and educational experience.
- Taught students how to sail
- Chose materials and developed lesson plans to enhance skills for individual students.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols.
Education
High School Diploma -
Nyc Museum School
New York, NY06.2023
Skills
- Store Organization
- Customer Relations
- Sales Techniques
- Shift Scheduling
- Mentoring and Coaching
- Problem-Solving
- Store Opening and Closing
- Team management
- Organizational skills
- Decision making
- Adaptability
- Leadership
Certification
National Honor Society, NYC Museum School [2021-2023]
Timeline
Assistant Store Manager
Norlha Gift Shop
09.2021 - 09.2023
Junior Educator
Hudson River Community Sailing
07.2021 - 08.2021
Public Programs Intern
Hudson River Community Sailing
05.2021 - 08.2023
High School Diploma -
Nyc Museum School