TEQUA JOHNSON
Jacksonville,FL
Summary
I am a professional, independent, flexible individual willing to be a team player who has experience in the clerical and medical fields. I am eager to join and learn new experiences with a company that provides longevity and growth.
Overview
37
37
years of professional experience
Work History
DISPATCHER
Century Ambulance
JACKSONVILLE, FL
07.2024 - 12.2024
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
FILE CLERK/SCANNER
ASCENSION VIA EXPRESS EMPLOYMENT STAFFING
Jacksonville, FL
05.2024 - 07.2024
- Prepared labels for new files and folders as needed.
- Maintained records of filing activities, including document tracking and storage locations.
- Scanned documents into electronic database system for archiving purposes.
- Sorted or classified information according to content, purpose or user criteria.
Customer Service Representative
CDI VIA PEOPLE READY STAFFING
Jacksonville, FLORIDA
03.2024 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
CUSTOMER SERVICE REPRESENTATIVE
Coach New York VIA SPHERION STAFFING
JACKSONVILLE , FLORIDA
12.2022 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
MED TECHNICIAN
Beach House At The San Clemente Pier
JACKSONVILLE, FLORIDA
11.2023 - 03.2024
- Administered medications under physician direction following standard operating procedures.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Provided excellent patient support and care to patients and families.
- Adhered to all safety and infection control precautions and regulations.
CNA
UF Health Shands Hospital
JACKSONVILLE, FLORIDA
09.2015 - 03.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided emotional support to family members during difficult times.
- Documented activities and recorded information in EMR system.
- Observed and reported unusual symptoms and changes to charge nurse.
CNA
ST MARYS HOSPITAL
WATERBURY, CT
10.2009 - 01.2013
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Customer Service Representative
CHESHIRE DIRECT/ BLOOMINGDALES CATALOG
Cheshire , CONNECTICUT
11.2004 - 10.2008
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
CLERK TYPIST
Union County Social Services
ELIZABETH, NEW JERSEY
04.1992 - 05.2002
- Answered telephones, routed calls and took messages.
- Filed documents alphabetically and numerically in paper files.
- Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
- Directed clients and guests to correct departments, rooms, and staff members.
- Entered data in numerical and alphabetical order.
- Checked accuracy of data entered into database programs before submitting it for processing.
CUSTOMER SERVICE REPRESENTATIVE
MARLBORO ADVENTURE TEAM
JACKSONVILLE , FLORIDA
02.1988 - 01.1992
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
ANDREW JACKSON SR HIGH SCHOOL
JACKSONVILLE, FL06-1991
Skills
- Order fulfillment
- Problem resolution
- Quality control
- Scheduling
- Customer service
- Appointment scheduling
- Adaptability and flexibility
- Call management
- Product knowledge
- Professional telephone demeanor
- Empathy and patience
- Clerical support
- Punctuality and reliability
- Retail sales customer service
- Medical terminology
- Record preparation
- Warehousing functions
- Credit card payment processing
- Filing
- Basic life support
- Recording vital signs
- Medical records management
- Personal hygiene support
- Client documentation
- Direct patient care
- Companionship and emotional support
- Infection control procedures
- Supply restocking
Timeline
DISPATCHER
Century Ambulance
07.2024 - 12.2024
FILE CLERK/SCANNER
ASCENSION VIA EXPRESS EMPLOYMENT STAFFING
05.2024 - 07.2024
Customer Service Representative
CDI VIA PEOPLE READY STAFFING
03.2024 - 05.2024
MED TECHNICIAN
Beach House At The San Clemente Pier
11.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Coach New York VIA SPHERION STAFFING
12.2022 - 04.2024
CNA
UF Health Shands Hospital
09.2015 - 03.2021
CNA
ST MARYS HOSPITAL
10.2009 - 01.2013
Customer Service Representative
CHESHIRE DIRECT/ BLOOMINGDALES CATALOG
11.2004 - 10.2008
CLERK TYPIST
Union County Social Services
04.1992 - 05.2002
CUSTOMER SERVICE REPRESENTATIVE
MARLBORO ADVENTURE TEAM
02.1988 - 01.1992
High School Diploma -
ANDREW JACKSON SR HIGH SCHOOL