Tequila Burrell
Columbus,MS
Summary
Adept at enhancing customer experiences, demonstrated during tenure at Walmart, I excel in creative problem-solving and possess exceptional communication skills. Achieved high satisfaction ratings by efficiently managing time and swiftly adapting to changes, showcasing my ability to learn quickly and improve service delivery.
Overview
9
9
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2022 - Current
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Waitress
Breaux Bridge
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Stocker
Walmart
07.2020 - 10.2021
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Customer Service Representative
Dominos's Pizza
04.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Prepared the dough for customer selected toppings and cooked and served customers their orders.
Cashier
Wendys Fast Food
05.2015 - 07.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request.
Education
High School Diploma -
Murrah High School
Jackson,MS05.2015
Skills
- Customer service expertise
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Adjust well to change
- Efficient time management skills
Timeline
Online Personal Shopper
Walmart
08.2022 - Current
Waitress
Breaux Bridge
06.2022 - Current
Stocker
Walmart
07.2020 - 10.2021
Customer Service Representative
Dominos's Pizza
04.2018 - 07.2020
Cashier
Wendys Fast Food
05.2015 - 07.2017
High School Diploma -
Murrah High School
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