Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TEQUILA WILSON

Atlanta,GA

Summary

I have great customer service skillls. I am attentioned detailed with great organizational skills. I am a fast learning. I am skilled with probing questions strategy. I exert great time management skills. I am a great team player while also having room for coaching. I accept feedback with an postive attitude. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Overview

7
7
years of professional experience

Work History

CSR Remotely

New American Funding
Tustin, CA
07.2024 - Current
  • Performed account maintenance activities such as updating client information in databases.
  • Meeting daily metric goals.
  • Maintaining quality ensurance within compliance needs.
  • Handling over 300 calls a day.

Data Entry Clerk

Veho Tech ( remotely)
Atlanta, US
11.2022 - 07.2024
  • My job description were to assist drivers, vehicle verifying information matches our data
  • Ensure routes where assigned to appropriate locations
  • Assist with maintaining scheduling
  • Locate missing packages by both drivers and clients
  • Ensuring quality is in companies customer service is kept with all clients
  • As well as issue breaks, check attendance, having morning meetings and endibg tasks sheets are met

call center resprentative

ADT
Doraville, US
03.2020 - 11.2022
  • My daily jobs tasks were to make outbound sales calls to potential customers
  • Reading generated scripts and quickly responding to rebutuals
  • Cold calling
  • Check credit scores with customer approval
  • As well sent out documents via email to manager for tech scheduling
  • Meet daily bonus goals and in- house goals for department and company critiria

Call center agent

The Myers Group
Duluth, US
04.2018 - 03.2020
  • The paricular call center job soley targeted behavioral health and insyrance providers
  • Agents made outbound of cold calls as well as making provider and clients quality calls
  • Conducting satisfaction calls to patients while visiting providers listed on clients info
  • Meeting daily goals as instructed by supervisors
  • Maintaing a good work dynamic with a postive attutide, welcoming feedback and coaching
  • Great attendance was a must

Education

High School Diploma - College Prep

Frederick Douglass
Atlanta, Ga
08.2007

Bachelor of Science -

Strayer University

Skills

  • Phone etiquette
  • Sales
  • Time management
  • Experienced
  • Call center experience
  • Inbound and outbound calling
  • Call center operations
  • [Software] CRM system proficiency
  • Quality control
  • Microsoft Excel
  • Customer service
  • Decision-making
  • Shipping and logistics
  • Call management
  • Computer proficiency

Accomplishments

  • Top CSR 3 months in a row at New American Funding

Timeline

CSR Remotely

New American Funding
07.2024 - Current

Data Entry Clerk

Veho Tech ( remotely)
11.2022 - 07.2024

call center resprentative

ADT
03.2020 - 11.2022

Call center agent

The Myers Group
04.2018 - 03.2020

High School Diploma - College Prep

Frederick Douglass

Bachelor of Science -

Strayer University
TEQUILA WILSON