Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tequilla Dean

Darby,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Mailroom Clerk

LaSalle University
Philadelphia , PA
04.2022 - 07.2022
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Home Health Aide

365 Healthcare Staffing Services
Bala Cynwyd, PA
01.2019 - 11.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Office Administrator

Sarah Care
Jenkintown, PA
12.2015 - 08.2018
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

Debt Collector

Credit Mediators Inc.
Upper Darby, PA
05.2013 - 11.2014
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.

Education

Health Science & Medical Coding And Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL
10.2022

Diploma - Business Administration

Academy Park High School
Sharon Hill, PA
06.1990

Skills

  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • Excellent Attention to Detail

Timeline

Mailroom Clerk

LaSalle University
04.2022 - 07.2022

Home Health Aide

365 Healthcare Staffing Services
01.2019 - 11.2021

Office Administrator

Sarah Care
12.2015 - 08.2018

Debt Collector

Credit Mediators Inc.
05.2013 - 11.2014

Health Science & Medical Coding And Billing

Ultimate Medical Academy - Clearwater

Diploma - Business Administration

Academy Park High School

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Tequilla Dean