Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tequlia Smith

Stone Mountain,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

School Nutrition Worker

Gwinnett County Public School System
08.2017 - Current
  • Enhanced meal quality by preparing and serving nutritious meals to students daily.
  • Improved cleanliness and sanitation standards by maintaining a clean and organized kitchen workspace.
  • Collaborated with the school nutrition team to develop healthy, balanced menus for student consumption.
  • Ensured timely meal service by efficiently preparing and organizing food items for daily distribution.

Administrative Assistant

Allstate Insurance Co
02.2019 - 12.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Care Representative

AT&T
01.2010 - 07.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.

Education

Nursing

Georgia Medical Institute-Dekalb
Atlanta, GA
05.2003

High School Diploma -

Druid Hills High School
Atlanta, GA
05.2001

Skills

  • Call Management
  • Data Collection
  • Invoice Processing
  • Quality Assurance
  • Office Administration
  • Communication Abilities

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Administrative Assistant

Allstate Insurance Co
02.2019 - 12.2022

School Nutrition Worker

Gwinnett County Public School System
08.2017 - Current

Customer Care Representative

AT&T
01.2010 - 07.2017

Nursing

Georgia Medical Institute-Dekalb

High School Diploma -

Druid Hills High School

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Tequlia Smith