T’ERA REESE
Selma,AL
Summary
Customer service and technical support specialist with experience in retail leadership, call center operations, troubleshooting, and high-volume customer interaction. Strong communicator with proven ability to resolve issues, support team goals, and maintain excellent service standards.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hibbett Sports
09.2021 - 12.2025
- Managed daily store operations and ensured high customer satisfaction
- Guided teams toward meeting monthly and quarterly goals
- Communicated performance metrics during regular team meetings
- Resolved operational and customer issues efficiently
Tier 1 Technical Support Representative
Conduent
02.2017 - 08.2021
- Diagnosed and resolved software and hardware issues
- Reduced call resolution times through efficient troubleshooting
- Handled high-volume customer inquiries with accuracy
- Collaborated on long-term solutions for recurring issues
Package Handler
UPS
12.2016 - 01.2017
- Followed OSHA and company safety protocols
- Improved workflow efficiency through proper sorting methods
- Reduced damage rates with careful handling and lifting
Guest Service Representative
Comfort Inn
06.2014 - 12.2016
- Assisted with reservations, check-ins, and guest concerns
- Processed payments accurately
- Resolved issues professionally to maintain satisfaction
- Built rapport with returning guests
Cashier
Winn-Dixie
12.2013 - 05.2014
- Greeted customers and assisted with purchases
- Identified customer needs and offered support
- Worked flexible shifts based on business needs
- Operated cash register with accurate transactions
Education
Associate degree - Business Education
Wallace Community College
Selma, AL05-2009
High School Diploma - General Studies
Selma High School
Selma, AL05-2007
Skills
- Customer Service
- Technical Support
- Call Center Operations
- Inbound/Outbound Calls
- Warm/Cold Transfers
- CRM (Zendesk, Citrix)
- Microsoft Office
- Avaya Phone Systems
- Appointment Scheduling
- Insurance Verification
- Data Entry
- Problem-Solving
- Active Listening
- Leadership
- Cash Handling
- OSHA Safety
- Material Handling
Timeline
Assistant Manager
Hibbett Sports
09.2021 - 12.2025
Tier 1 Technical Support Representative
Conduent
02.2017 - 08.2021
Package Handler
UPS
12.2016 - 01.2017
Guest Service Representative
Comfort Inn
06.2014 - 12.2016
Cashier
Winn-Dixie
12.2013 - 05.2014
High School Diploma - General Studies
Selma High School
Associate degree - Business Education
Wallace Community College