Tera Smith
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Fairburn, GA
06.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Housing Specialist
Sedgwick Claims Management
Marietta, GA
02.2023 - 01.2024
- Conducted assessments to determine eligibility for rental assistance programs.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Found affordable housing options for numerous of people and families.
- Educated clients on lease and rental agreements.
- Assisted clients with permanent housing transitions.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Provided technical advice on affordable housing issues.
Customer Service Representative
Walmart
College Park, GA
12.2019 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Restaurant Team Member
Popeyes
Atlanta , GA
06.2015 - 12.2019
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
Education
Health Sciences
Georgia State University
Atlanta, GA05-2025
Skills
- Active Listening
- Excellent Communication
- Microsoft Software Proficiency
- Decision-Making
- Verbal Communication
- Organization
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Microsoft Office
- Product Knowledge
- Complaint resolution
- Microsoft Outlook
- Inbound and Outbound Calling
Languages
Spanish
Limited
Affiliations
- I been a writer since middle school, starting around the age of 12. Specializing different genres like romance, narrative, and science fiction
- I been an active member in a book club since 2017
Accomplishments
- Started a cleaning business in 2020, called ATL Mean Cleaners
- Supervisor for my site at Duracell in Fairburn, Ga.
Timeline
Security Officer
Securitas Security Services USA
06.2023 - Current
Housing Specialist
Sedgwick Claims Management
02.2023 - 01.2024
Customer Service Representative
Walmart
12.2019 - 02.2023
Restaurant Team Member
Popeyes
06.2015 - 12.2019
Health Sciences
Georgia State University
Similar Profiles
Naveah BoglioNaveah Boglio
Security Officer/Shift Leader at Securitas Security Services USASecurity Officer/Shift Leader at Securitas Security Services USA
John AmayaJohn Amaya
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Milton PierceMilton Pierce
Public Safety Officer at Securitas Security Services USAPublic Safety Officer at Securitas Security Services USA
Jovany AlvarezJovany Alvarez
Security Supervisor at Securitas Security Services USASecurity Supervisor at Securitas Security Services USA
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc