Terance Smith
Minneapolis ,MN
Summary
I am Resourceful, and gifted in connecting customers to meet their needs, drive growth and build retention. Knowledgeable about learning product and services of any company to meet and exceed sales targets. Through my diverse job history i am a quick learner and can adapt to any changes within the company. I am dedicated and a hardworker, who strives to be the best in the company. Can move task to task without supervisor or anyone having to give instruction. A focused individual who is motivated to make the most out of my opportunities.
Overview
8
8
years of professional experience
Work History
Security Officer
Hennepin County
Minneapolis, MN
09.2023 - Current
- Screen and pat down patron for weapons before entering court rooms.
- Escort patrons to designated areas
- Give access to staff to rooms, floors if badge isn't working.
- Enforce policy of public buildings.
- write reports of incident's
- Patrol areas, watch cameras for violations of policies.
Customer Service Agent Assistant
United Airlines
Minneapolis, MN
04.2023 - 09.2023
- Assisted customers with putting luggage on belt to get on plane.
- Rescheduled customers who were too late getting on plane or plane is delayed.
- Accomodated customer's for plane delays and having the right documents to fly overseas.
Front Desk Associate
Hopkins west jr high school
Hopkins, MN
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept attendance for children, notated doctor appointments.
Customer Service Associate
Xfinity Comcast
Minneapolis, MN
12.2019 - 05.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding Product or services we provide to help customers make decisions.
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Packing, Shipping, and Receiving Assembler
Amazon
Shakopee, MN
11.2016 - 11.2018
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Restocked packaging items, including boxes, tape and printing materials on a timely basis.
- Packaged customer order's and made sure those shipments were on time.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Supervised and monitored others to maximize production.
Teacher's Aide/Paraprofessional Educator
Learning For Leadership Charter
Minneapolis, MN
11.2017 - 03.2018
- Supervised children on field trips to maintain safety and great learning experiences.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Arranged and led activities for students.
Security Officer
Securitas Critical Infrastructure Services, Inc.
Minneapolis , MN
10.2015 - 01.2016
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Monitored premises and recorded activity in daily officer reports.
Education
GED -
Hubert Humphrey Job Corps
St.Paul, Mn05.2001
Skills
- Inbound and Outbound Calling
- Customer Support
- Customer Service
- Quality Assurance
- Sales expertise
Timeline
Security Officer
Hennepin County
09.2023 - Current
Customer Service Agent Assistant
United Airlines
04.2023 - 09.2023
Customer Service Associate
Xfinity Comcast
12.2019 - 05.2021
Teacher's Aide/Paraprofessional Educator
Learning For Leadership Charter
11.2017 - 03.2018
Packing, Shipping, and Receiving Assembler
Amazon
11.2016 - 11.2018
Security Officer
Securitas Critical Infrastructure Services, Inc.
10.2015 - 01.2016
Front Desk Associate
Hopkins west jr high school
GED -
Hubert Humphrey Job Corps
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