Teray Harris
Roulette,PA
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at identifying and resolving complex issues, utilizing analytical thinking and problem-solving abilities. Committed to delivering exceptional results and exceeding expectations in a fast-paced and dynamic work environment.
Overview
17
17
years of professional experience
Work History
Barista
Foxtail Coffee Co.
2021.08 - 2024.03
- Responsible for serving all products with friendly, individualized attention towards each customer
- Responsible for educating customers about Foxtail's premium coffees and teas
- Fulfills any other duties the store manager, assistant manager or shift supervisor assigns and represents Foxtail Coffee in a professional manner.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Homemaker and Student
self-employed
2015.03 - 2021.08
- Maintained an energetic and positive atmosphere conducive to the well-being of a child from birth to 6 years of age
- Ensured wellness of health and mental well-being for all family members
- Maintained a clean environment
- Followed all safety and wellness protocol
- Was able to successfully transition child to online learning environment where he excelled in kindergarten
- When it came time, successfully transitioned child to an in class work environment for first-grade
- Maintained a healthy schedule while multi-tasking various errands and other chores around the house
- Was main troubleshooter for the home network.
Mobility Sales and Service
Sykes Lakeland II
2014.01 - 2015.03
- Answered phones for AT&T mobility customers through a system named Clarify
- Verified accounts using a four-point verification process
- Helped customers with problems ranging from simple bill discussions, adding on features to their wireless accounts, to troubleshooting their devices using programs such as Telegence and Phoenix
- Was capable of multitasking to ensure the best resolution for the customer
- Diffused escalating customer interaction to an acceptable outcome
- Upsold Uverse TV, High Speed Internet and Home Phone with emphasis on the greatness of the product versus the cost
- Maintained an "I can help you" attitude
- Followed protocol by Utilizing the 5 Key Behaviors: Welcome, Personalized, Attention, Attitude, Thank.
Counter Help
Einstein Brothers Bagel/Noah
2013.04 - 2013.05
- Created a welcoming experience
- Aided customers in their decisions via order taking
- Kept a clean dining room for guests
- Created quality, hand-crafted foods.
Telemarketer
Empereon Marketing
2012.10 - 2013.02
- Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
- Completed orders by recording names, addresses, and purchases; referring orders for filling.
Barista
Starbucks
2009.10 - 2012.10
- Developed enthusiastically satisfied customers all of the time
- Provided quality beverages consistently for all customers
- Maintained Quality store operations
- Contributed to store profitability
- Took responsibility to learn all aspects of the barista position.
Morning Stocker
Toys R Us
2008.03 - 2009.06
- Stock Shelves
- Use of Pallet Jacks, Box Cutters, Cardboard Bailer, Customer Service
- Part of Reset Team for Floor and Stockroom
- Used Planograms and Merchandized product where planograms were not used
- Answering Phones using 6-line Phone and Computer work using Inter/Intranet
- During Christmas Season was in charge of 4-8 person crew readying Receiving Bay for Truck Unload and In charge of 2-3 person crew: stocking, down-stocking and cleaning a Department
Sales
Couples Boutique
2007.09 - 2008.04
- In-depth Customer Service
- Work Cash Register
- Key Holder
- Ordered Product
- Opening and Closing of the store.
Education
Bachelor of Arts - English
University of Phoenix
Phoenix, AZAssociates of Arts - Elementary Education
University of Phoenix
Phoenix, AZ01.2014
High school diploma - General Studies
Howell High School
Township of Howell, NJ01.1998
Skills
- Microsoft Office
- Customer service
- Information Gathering
- Multitasking
- Home Management
- Planograms
- Barista Experience
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Timeline
Barista
Foxtail Coffee Co.
2021.08 - 2024.03
Homemaker and Student
self-employed
2015.03 - 2021.08
Mobility Sales and Service
Sykes Lakeland II
2014.01 - 2015.03
Counter Help
Einstein Brothers Bagel/Noah
2013.04 - 2013.05
Telemarketer
Empereon Marketing
2012.10 - 2013.02
Barista
Starbucks
2009.10 - 2012.10
Morning Stocker
Toys R Us
2008.03 - 2009.06
Sales
Couples Boutique
2007.09 - 2008.04
Bachelor of Arts - English
University of Phoenix
Associates of Arts - Elementary Education
University of Phoenix
High school diploma - General Studies
Howell High School
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