Terayah Goolsby
Raleigh,NC
Summary
A highly dedicated individual with the ability to communicate job expectations to employees on a regular basis. Seeking a management position that will utilize my expertise in boosting productivity and performance in an organization.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Carolina Ale House- LM Hospitality
Raleigh, NC
03.2023 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Oversaw employee recruiting, hiring, performance management and discipline.
General Manager
Dunkin'
Cary, NC
06.2022 - 03.2023
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to health inspections and Ecolab requirements.
- Developed service and sales strategies to improve retention and revenue.
Bar Manager
Crafty Crab
Raleigh, NC
06.2021 - 02.2022
- Increased revenue by promoting additional products and assisting with beverage menu.
- Developed and implemented bartender training programs, policies and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education
Master of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH10.2021
Paralegal Postbaccalaureate Certificate -
Purdue University - North Central
Indianapolis, IN02.2019
Bachelor of Arts - Criminal Justice
Campbell University
Buies Creek, NC05.2018
Bachelor of Science - Homeland Security
Campbell University
Buies Creek, NC05.2018
Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Revenue Forecasting
- MS Office
Timeline
Front of House Manager
Carolina Ale House- LM Hospitality
03.2023 - Current
General Manager
Dunkin'
06.2022 - 03.2023
Bar Manager
Crafty Crab
06.2021 - 02.2022
Master of Arts - Criminal Justice
Southern New Hampshire University
Paralegal Postbaccalaureate Certificate -
Purdue University - North Central
Bachelor of Arts - Criminal Justice
Campbell University
Bachelor of Science - Homeland Security
Campbell University
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