Terea Davis
Atlanta,GA
Summary
Seasoned Supervisor/Lead Concierge at Stratton Amenities/99 West Paces Luxury Apartments, adept in Microsoft Word and elevating customer experiences. Expertly trained staff, optimized scheduling, and ensured safety, achieving a harmonious work environment. Demonstrates exceptional communication and organizational skills, significantly enhancing client satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Supervisor/Lead Concierge
Stratton Amenities/99 West Paces Luxury Apartments
Atlanta, GA
10.2022 - Current
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Managed daily operations of the concierge desk, including scheduling and staffing.
Customer Service Representative
Macy's
Atlanta, GA
04.2022 - 10.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Catering
Time 2 Dine
Marietta, GA
02.2018 - 11.2021
- Assisted with catering services as needed for special events.
- Assisted with catering orders, including plating and garnishing meals.
- Assembled trays for catering events according to customer specifications.
- Monitored inventory levels of supplies needed for catering operations.
- Managed inventory levels for catering equipment, linens, glassware, flatware.
- Coordinated catering services at various special events.
Education
Associate of Applied Science - Medical Assistance
Brown Mackie
Atlanta, GASkills
- Active Building
- Yardi
- Microsoft Word
- Outlook
- Elevated Living
- KONE E-Link Traffic View
- ExacqVision monitoring
- Swipe clock
- Zoho
Timeline
Supervisor/Lead Concierge
Stratton Amenities/99 West Paces Luxury Apartments
10.2022 - Current
Customer Service Representative
Macy's
04.2022 - 10.2022
Catering
Time 2 Dine
02.2018 - 11.2021
Associate of Applied Science - Medical Assistance
Brown Mackie
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