AUGUSTINE ANDERSON
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Positive and diligent [Type] professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 5 years of property management experience paired with goal-oriented and performance-minded approach. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
17
17
years of professional experience
Work History
Community Manager
Winn Companies
05.2024 - Current
- Working closely with Ownership with conducting a lease up for new construction.
- Completing Tax credit application and Voucher holder application. Completing The Landlord and tenant packets.
- ensuring Initial certification and annual recertification are completed correctly.
- Pulling all reports, delinquency report, bank deposit details, rent roll.
- ensuring notices and communications with the residents, upper management, and the owners clear.
- Working closely with compliance for final reviews of applications.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Community Manager of 3 Properties
Franklin Johnston Group
12.2022 - 05.2024
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Worked with maintenance staff to complete timely repairs and enhancements
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Collected and maintained careful records of rental payments and payment dates
- Process GL code invoices through Nexus
- Assist residents with DC Housing recertification
- Conduct board meeting with the co-op community
- Weekly agenda meetings with my regional manager and Owners
- Scheduling and working with Vendors
- React inspections, DCHA inspections
- Reduced project downtime with quality product inspections
- Handling delinquent residents/ also working with management lawyers to proceeded with 30 day notices
- Places order with petty cash card
- Directed planning and budgeting efforts
- Monitored market trends and competitor performance to update promotional strategies
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Established key relationships with potential leasers and renters
- Explained terms of lease and amounts to be paid to tenants
- Created, coordinated and engaged in marketing campaigns
- Managed daily and weekly marketing and leasing plans
- Collected, completed and processed lease applications
- Developed and implemented tactical marketing plans
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Monitored performance of individual leasing agents and coached on successful strategies
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Assessed property, compiled information and wrote reports regarding findings for submission to director
- Created and submitted daily reports on leasing activities
- Worked with property managers to maintain market readiness and facilitate smooth transitions
Assistant Property Manager
Priority Management
10.2021 - 12.2022
Lead Concierge
Priority Management
04.2019 - 10.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Collaborated with team members to achieve target results
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Administrative Receptionist
Healthy Families/Thriving Communities Collaborative Council
07.2015 - 12.2018
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered phone promptly and directed incoming calls to correct offices
- Screened visitors and issued badges to maintain safety and security
- Maintained confidentiality of information regarding clients and company
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Provided callers with address, directions, company website and related information
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Scheduled and confirmed appointments and meetings for senior management team
- Sorted, received and distributed mail correspondence between departments and personnel
Project Empowerment Program Trainee
DC, Employment Services
04.2015 - 05.2015
- Attend intensive, three-week training course focused on the enhancement and development of professional skills and experience
- Participate in conflict resolution workshops to learn how to identify and solve potential problems and/or customer complaints
- Participate in professional development daily to promote skills acquired during program
Transitional Administrative Assistant
The Damita House
02.2008 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Leveraged accounting software to manage expenses and keep track of finances
- Maintained company handbook to outline policies and provide insights to company mission and values
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Managed relational database to store information for reference, reporting and analysis
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Set up conference rooms, technology and materials to facilitate meetings
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Edited documents to improve accuracy of language, flow and readability
- Offered technical support and troubleshot issues to enhance office productivity
- Scheduled office meetings and client appointments for staff teams
- Created presentations to inform, motivate and persuade internal and external audiences
- Screened visitors and issued badges to maintain safety and security
Manager/Team Lead
Starbuck's Coffee
01.2008 - 07.2012
- Greet customers in a courteous, professional manner to ensure customer satisfaction
- Resolve customer issues, concerns, and complaint
- Coordinate new employee training and served multiple locations as team lead
- Conduct inventory and responsible for cash handling of POS system and processed
- Store refunds and credits
- Encourage collaborative problem-solving and gain team consensus
- Tracked receipts, employee hours and inventory movements
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts
- Instructed junior team members on protocols and procedures of each station to maximize contributions
Fresh Food Processor
Harris Teeter
11.2007 - 01.2008
- Fresh food processor responsible for food preparation and handling within the customer Service division of stores
- Met needs of store and customers to include answering phone to take customer orders and the processing of large party tray orders for events
- Responsible for ordering, organizing, cleaning, stocking and restocking store items
- Loaded raw ingredients into appropriate kitchen equipment
- Prepared component materials and placed onto belts or inside containers on manufacturing lines
- Kept machines clean, organized and tidy at all times
- Removed products from line that did not meet quality standards
- Checked products for grade, color and size
- Checked and controlled food-making equipment
- Monitored supplies and maintained optimal levels for production requirements
- Prepared and preserved wide selection of food items
Education
High School Diploma -
Washington Mathematics And Science Technology High
Washington, DC06.2007
Skills
- Microsoft Office
- Word
- Outlook
- Suite applications
- POS Systems
- Building link
- Active building
- Reporting capabilities
- Guest experiences
- Onesite
- Yardi
- nexus payables
- Spend payables
- Policy and procedure adherence
- Office streamlining
- Guest accommodations
- Team Supervision
- Bookkeeping
Timeline
Community Manager
Winn Companies
05.2024 - Current
Community Manager of 3 Properties
Franklin Johnston Group
12.2022 - 05.2024
Assistant Property Manager
Priority Management
10.2021 - 12.2022
Lead Concierge
Priority Management
04.2019 - 10.2021
Administrative Receptionist
Healthy Families/Thriving Communities Collaborative Council
07.2015 - 12.2018
Project Empowerment Program Trainee
DC, Employment Services
04.2015 - 05.2015
Transitional Administrative Assistant
The Damita House
02.2008 - 08.2013
Manager/Team Lead
Starbuck's Coffee
01.2008 - 07.2012
Fresh Food Processor
Harris Teeter
11.2007 - 01.2008
High School Diploma -
Washington Mathematics And Science Technology High