Tereese Brennan
Saint Paul,MN
Summary
Results-oriented professional with over six years of experience in customer service, airport operations, and hospitality. Builds strong relationships, solves problems effectively, and delivers exceptional service in fast-paced environments. Bilingual in English and Spanish, with strong communication and organizational skills, contributing to positive client experiences.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Staffing Coordinator
Atlas Staffing
Brooklyn Park, Minnesota
02.2026 - Current
- Coordinate the recruitment, screening, and placement of candidates for temporary and permanent positions.
- Conduct interviews, evaluate applicants’ qualifications, and match candidates with client needs.
- Maintain employee records and ensure accurate documentation throughout the hiring process.
- Communicate with clients and employees to resolve staffing needs and scheduling issues.
- Manage onboarding, new hire paperwork, and orientation for new employees.
- Build and maintain strong relationships with clients, applicants, and internal team members through exceptional customer service.
- Prioritize multiple assignments in a fast-paced environment while meeting deadlines and staffing goals.
CLEAR Ambassador
CLEAR
Minneapolis-Saint Paul, MN
04.2023 - 12.2025
- Assisted travelers through identity verification using biometric technology.
- Partnered with TSA personnel to maintain security procedures and compliance.
- Resolved passenger concerns efficiently in a fast-paced airport environment.
- Helped travelers navigate the airport to reduce delays and improve their experience.
- Delivered professional customer service while interacting with people from diverse backgrounds.
- Assisted travelers in navigating airport security processes effectively.
Customer Service Agent
Sun Country Airlines
Minneapolis, MN
07.2023 - 07.2024
- Checked in passengers and assisted with flight reservations and seating assignments.
- Helped resolve travel issues quickly to minimize delays and missed flights.
- Provided bilingual assistance in English and Spanish for travelers.
- Worked collaboratively with airline staff to ensure efficient airport operations.
- Delivered exceptional customer service in a high-volume environment.
Front Desk Supervisor
AmericInn
04.2020 - 04.2022
- Managed guest check-ins, reservations, and phone communications to enhance guest experience.
- Supervised front desk and housekeeping staff to optimize daily operations.
- Addressed guest concerns professionally to maintain high customer satisfaction.
- Coordinated staff schedules and break times to maintain operational flow.
- Ensured rooms were prepared and available for arriving guests.
Education
Psychology Coursework -
Minnesota State University, Mankato
Mankato, MN 08.2020 - 05.2022
High School Diploma -
Central Senior High School
Saint Paul, MN 09.2016 - 06.2020
Skills
- Customer Service
- Guest Relations
- Bilingual (English & Spanish)
- Microsoft Office
- Problem Solving
- Attention to Detail
- Time Management
- Team collaboration
- Team Leadership
- Communication
- Conflict Resolution
- Time management
Certification
- CPR Certification, 03/01/27
- Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Staffing Coordinator
Atlas Staffing
02.2026 - Current
Customer Service Agent
Sun Country Airlines
07.2023 - 07.2024
CLEAR Ambassador
CLEAR
04.2023 - 12.2025
Psychology Coursework -
Minnesota State University, Mankato
08.2020 - 05.2022
Front Desk Supervisor
AmericInn
04.2020 - 04.2022
High School Diploma -
Central Senior High School
09.2016 - 06.2020