Terekka Ferguson
Columbus,OH
Summary
To obtain as well as maintain a suitable position that I can contribute my superior values and services too. Also to lead, challenge and be challenge all to gain skills and experience that will reflect growth and stability for opportunities for future careers.
Overview
11
11
years of professional experience
Work History
Debt Collection Specialist
Chase Bank
03.2023 - 10.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained consistently high success rate of collecting on overdue accounts.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Credit Analyst
Upstart
01.2022 - 01.2023
- Completion of credit application ensuring they adhere to the companies policies and specific standards of presentation to the relevant credit authority for approval.
- Escalate credit issues so as to ensure the company maintains the highest standard for compliance and risk management.
- Gather internal financial data about loan applicants, including payment habits, history, earnings and savings
Banker
Huntington
04.2020 - 12.2021
- Updated customer accounts, coding actions and adjusting balances to reflect new totals.
- Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications.
- Secured funds with careful attention to bank processes and legal requirements.
- Met customers' unique needs and achieved sales targets using consultative techniques.
Advisor
Colobri Group
01.2019 - 03.2020
- Guided students in making productive choices and prospecting for academic success.
- Oversaw individual educational goals and helped each student stay on track.
- Identified at-risk student scenarios and highlighted opportunities for academic success improvements.
- Evaluated and determined transfer credit from various institutions.
Scheduler
MXD (Ryder)
03.2016 - 05.2019
- Verified schedule timelines with on-site staff and external contractors.
- Organized appointments for routine delivery's actions and emergency situations.
- Enhanced call flow by smoothly directing inbound calls to correct personnel.
- Called current and prospective customers to set up appointments for outside representatives.
- Exceeded established call metrics, including customer satisfaction and appointment quotas.
Pre-K Teacher
Epworth Enchanted Care
07.2014 - 02.2016
- Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.
- Encouraged children to learn through play and exploration.
- Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning- focused classroom environment.
- Monitored children's behavior for signs of trouble outside of preschool and reported problems to director.
- Coordinated snack and mealtimes and appropriately managed dietary restrictions and allergies.
Education
Associate's degree - Associate of Arts
Columbus State Community College
Columbus, OHTimeline
Debt Collection Specialist
Chase Bank
03.2023 - 10.2025
Credit Analyst
Upstart
01.2022 - 01.2023
Banker
Huntington
04.2020 - 12.2021
Advisor
Colobri Group
01.2019 - 03.2020
Scheduler
MXD (Ryder)
03.2016 - 05.2019
Pre-K Teacher
Epworth Enchanted Care
07.2014 - 02.2016
Associate's degree - Associate of Arts
Columbus State Community College