Terel Williams

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Created and implemented sales strategies to successfully meet company targets.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Drove team revenue totals by bringing in top sales numbers.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Performed inspections and routine maintenance on equipment.
• Provided on-the-job training to newly hired workers and team members.
• Set up machines to start production cycles and controlled machine settings.
• Assisted with equipment startups and machine installation tasks.
• Kept accurate records of defective units or products.
• Recognized upset conditions, determining cause, and took appropriate corrective action.
• Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
• Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.

• Strong customer service
• Time management & organization skills
• Take cash deposit
• Training
• Microsoft word
• Microsoft Excel
• Inventory
• Merchandising
• Marketing
• Sales
• File daily operations paperwork
• Lead team meeting
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Communicated with customers to provide updates, gather information and resolve issues.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Collaborated with other field technicians to resolve complex technical issues.
• Delivered high-quality work by diligently following standard operating procedures.
• Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

| Volunteer work with Mission Arlington Volunteer work with Fresh Start Literacy AVID Student Audio & Visual Production Experience