Summary
Overview
Work History
Education
Skills
Timeline
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Terenisha Porter

Luling,LA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Amazon Assoicate

Amazon
Metairie, LA
02.2024 - Current
  • Developed strong customer connections by consistently providing friendly and helpful assistance.
  • Assisted customers in selecting items and addressing product-related queries.
  • Offered prompt assistance by answering questions and sharing product knowledge.
  • Processed returned merchandise in accordance with company policies.

Operational Manager

FedEx Ground
Covington, LA
11.2020 - 06.2023
  • Drove a 20% boost in productivity and decreased costs by 15% through streamlined operational processes.
  • Directed the activities of a team consisting of 30 employees, providing expert leadership, comprehensive training programs, and performance evaluation procedures leading to an impressive enhancement of 25% in employee satisfaction as well as retention.
  • Led and coordinated cross-functional teams to achieve successful project completion within tight deadlines, leading to a 10% rise in customer satisfaction and a 25% revenue boost.
  • Implemented a comprehensive quality control program, resulting in a 15% reduction in product defects and a 20% improvement in overall product quality.

Customer Service Agent

Federal Express
Kenner, LA
01.2019 - 06.2020
  • Resolved issues and inquiries promptly, resulting in a customer satisfaction rate exceeding 95%.
  • Managed high volume of calls and emails, ensuring response time less than 24 hours and maintaining 98% customer retention rate
  • Developed and implemented new customer service processes through collaboration with cross-functional teams, resulting in a 20% reduction in response time and improved team efficiency.
  • Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress.
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in enhanced customer experience and increased efficiency.

Package Handler Trainer

FedEx Ground
Covington, LA
07.2018 - 12.2019
  • Developed training programs that successfully educated new package handlers about effective sorting, labeling, and packing techniques. As a result, there was a 20% rise in productivity and a notable decrease of 15% in sorting errors.
  • Implemented interactive training sessions to establish best practices for machinery and equipment operation, leading to enhanced safety and efficiency in package handling operations
  • Conduct periodic evaluations to track trainee progress throughout the course.
  • Guided package handlers to achieve goals within organizational policies and regulations.

Education

High School Diploma -

Hammond High Magnet School
Hammond, LA
05-2016

Skills

  • Workflow Optimization
  • Production Line Monitoring
  • Safety awareness
  • Loading and unloading
  • CRM Software
  • Customer Relations
  • Product Knowledge
  • Complaint Resolution
  • Excellent written communication skills
  • Computer Skills
  • Policy Implementation
  • Time Management
  • Organization skills
  • Attention to Detail
  • Oral communication
  • Complex Problem-Solving
  • Data Entry
  • Complaint resolution
  • Multi-Task Management
  • Microsoft Outlook
  • Customer interaction
  • Strategy Development
  • Business Development
  • Performance monitoring
  • Organizational Management
  • Positive and professional
  • Conflict Resolution
  • Quality Assurance

Timeline

Amazon Assoicate

Amazon
02.2024 - Current

Operational Manager

FedEx Ground
11.2020 - 06.2023

Customer Service Agent

Federal Express
01.2019 - 06.2020

Package Handler Trainer

FedEx Ground
07.2018 - 12.2019

High School Diploma -

Hammond High Magnet School

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Terenisha Porter