Summary
Overview
Work History
Education
Skills
Timeline
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Fathiyyah Shamsid-deen

Fathiyyah Shamsid-deen

North Augusta,SC

Summary

Dynamic operations manager with a proven track record at the United States Postal Service, enhancing team efficiency by 15% through KPI-driven performance tracking. Demonstrated leadership and attention to detail while training 50 staff members, resulting in a 30% reduction in sorting errors and improved customer satisfaction.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. . Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

27
27
years of professional experience

Work History

Amazon Assoicate

Amazon
11.2022 - Current
  • Worked to meet or exceed special targets .
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Manager of Distrubution Operations

United States Postal Sevice
04.2016 - 12.2018
  • Oversaw daily operations to ensure efficient mail delivery and service quality by reducing sorting time by 35% and saving 100 labor hours per month.
  • Trained and supervised a team of 75 postal workers, leading to a 30% reduction in sorting errors and a 20% improvement in customer satisfaction
  • Organize staff meetings and coordinate with employees to help with communication, team building and morale.
  • Trained staff on operational procedures and safety protocols, enhancing team performance.

Postal Supervisor

United States Postal Service, USPS
08.1998 - 04.2016
  • Supervised daily operations to ensure timely and accurate mail delivery.
  • Trained and mentored new postal employees on procedures and safety protocols.
  • Implemented workflow improvements that enhanced service quality by 30% thus reducing delays..
  • Facilitated cross-training programs for staff, resulting in an 18% increase in operational flexibility and efficiency.
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback
  • Collaborated with management to develop strategies for process optimization.
  • .Resolved customer inquiries and complaints to maintain high satisfaction levels, by addressing issues promptly and providing effective solutions.
  • Ensured compliance with postal regulations and internal policies during operations.


Education

Engineering Technology

New Jersey Institute of Technology
Newark, NJ
05-1985

Skills

    Leadership qualities

    Time management

    Attention to detail

    Computer skills

    Customer engagement

Timeline

Amazon Assoicate

Amazon
11.2022 - Current

Manager of Distrubution Operations

United States Postal Sevice
04.2016 - 12.2018

Postal Supervisor

United States Postal Service, USPS
08.1998 - 04.2016

Engineering Technology

New Jersey Institute of Technology

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