Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terence Chatman

Southaven,MS

Summary

Dynamic and results-oriented professional with 20+ years of experience aligning strategic business goals with technical system implementations and financial operations. Proven ability to lead cross-functional initiatives, optimize processes, and deliver data-driven insights that support decision-making and operational excellence. Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance in the IT environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Systems Implementation Specialist

Konami Gaming
Las Vegas, NV
01.2021 - Current
  • Mentored and supported new System Implementation Specialists, fostering skill development and onboarding success.
  • Traveled extensively—65–75% of the time, both domestically and internationally—as required to support customer configuration, implementations, and training engagements.
  • Collaborated with Executive Team members to conduct operational audits—both onsite and remotely—to document system features, functionality, and alignment with business needs.
  • Partnered with Project Managers to develop, coordinate, and execute project scopes, site surveys, stakeholder meetings, and resource planning to ensure fulfillment of all contractual deliverables.
  • Configured and tested system setups to optimize performance, enhance operational consistency, and ensure seamless integration.
  • Served as a key liaison and technical advisor to clients and third-party vendors, recommending best practices and supporting customer technical teams to ensure successful execution of all technical project components.

Lead Systems Implementation Trainer

Scientific Games / Light & Wonder
Las Vegas, NV
01.2016 - 01.2020
  • Conducted in-person training sessions for clients across the U.S. and abroad, traveling up to 75% as required to ensure successful knowledge transfer and system adoption.
  • Developed and delivered customized training programs for up to 16+ participants, enhancing user adoption and system proficiency.
  • Acted as the primary liaison between product teams and clients, ensuring training materials met product standards and casino application requirements.
  • Maintained expert-level knowledge of SG products to support customer inquiries and troubleshoot field issues.
  • Collaborated with internal teams to configure training environments tailored to diverse technical and audience needs.

Senior Financial Analyst

Gold Strike Casino, an MGM Resort Destination
Robinsonville, MS
01.2010 - 01.2016
  • Partnered with the Director of Finance to manage month-end close processes, annual budgeting, and financial forecasting.
  • Conducted in-depth analysis of economic trends and business performance, providing actionable insights to leadership.
  • Automated the Daily Operating Report (DOR) process, improving timeliness and accuracy of executive reporting.
  • Created visual financial reports to guide strategic planning and operational decisions.
  • Recognized with the Supervisor of the Quarter award in 2014 and Diversity Champion award in 2009.

Payroll Manager

Gold Strike Casino, an MGM Resort Destination
Robinsonville, MS
01.2006 - 01.2010
  • Oversaw all payroll operations, including processing, compliance, garnishments, and system administration.
  • Fostered a high-performing, collaborative team environment through mentorship and performance coaching.
  • Delivered systems training and supported tax reporting through detailed research and documentation.

Education

Bachelor of Arts - Accounting

Western Michigan University
Kalamazoo, MI

Skills

  • System Implementation & Training
  • Financial Reporting & Forecasting
  • Data Analysis & Budget Oversight
  • Process Improvement & Cost Reduction
  • Cross-Functional Collaboration
  • Customer Learning & Adoption Strategies
  • Team Leadership & Development
  • Problem Solving & Strategic Planning
  • Microsoft Office Suite
  • Zendesk
  • AS400
  • CMS
  • SAS
  • SQL
  • Kronos
  • Cognos Finance
  • SharePoint
  • Opera
  • InfoGenesis
  • Zoom

Certification

  • Certificate in Excel for Analysts, 01/01/15, MGM Resorts
  • Certificate in Business Analysis Essentials, 01/01/14, New Horizons
  • Certificate in Root Cause Analysis, 01/01/15, New Horizons
  • Certificate in Payroll Management, 01/01/08, Rockhurst University
  • Inside Out Coaching Workshop, 01/01/14
  • Cornerstone OnDemand LMS Training, 01/01/14, MGM Resorts
  • Management Development Program (MDP 1 & 2), 01/01/12 - 12/31/13, MGM Resorts
  • Diversity Champion Workshop, 01/01/09

Timeline

Senior Systems Implementation Specialist

Konami Gaming
01.2021 - Current

Lead Systems Implementation Trainer

Scientific Games / Light & Wonder
01.2016 - 01.2020

Senior Financial Analyst

Gold Strike Casino, an MGM Resort Destination
01.2010 - 01.2016

Payroll Manager

Gold Strike Casino, an MGM Resort Destination
01.2006 - 01.2010

Bachelor of Arts - Accounting

Western Michigan University

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