Terence Eugene III
Aurora,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Ahsatal Consulting
07.2022 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing accurate information.
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Handled client inquiries and suggestions courteously and professionally.
- Optimized filing systems, resulting in easier access to critical information when needed.
- Demonstrated flexibility with changing priorities, adapting quickly to urgent requests or shifts in workload requirements.
- Facilitated accurate reporting by regularly updating records within designated databases or software programs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Sales and Car Wash Attendant
Cobblestone Auto Spa
03.2022 - 06.2022
- Ensure compliance with all safety regulations and protocols to maintain a safe working environment for employees and customers
- Develop and implement a customer loyalty program to increase customer retention and drive repeat business
- Maintain a clean and organized work environment to enhance the customer experience and promote a positive brand image
- Maintain a thorough understanding of all car wash equipment and systems to effectively troubleshoot and resolve any technical issues that may arise.
- Provided excellent customer service, addressing any concerns or issues promptly and professionally.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
Wendy's associate
Wendy's
11.2021 - 03.2022
- Implement and follow all food safety and sanitation procedures to ensure the health and safety of customers and team members
- Develop and implement strategies to improve customer satisfaction and loyalty
- Deliver exceptional customer service by providing prompt and friendly service to all customers, ensuring a positive dining experience
- Provide friendly and efficient customer service to ensure a positive dining experience
- Maintain a clean and organized work area at all times to ensure a safe and efficient workflow.
Warehouse associate
FedEx
01.2021 - 09.2021
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Reduced order processing time through effective organization and prioritization of tasks.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
High School Student
Vista Peak Prepatory
09.2018 - 05.2022
Front of the House Clerk
Panda Express
01.2019 - 01.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Enhanced customer satisfaction by providing efficient and courteous service at all times.
- Maintained a clean and welcoming environment with diligent attention to detail.
- Showed responsibility and the ability to improve in my work environment
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Skills
- Problem solving
- Data entry
- Attention to detail
- Teamwork
- Communication
- Time Management
- Inventory Management
- Scanning
- Customer Service
- Organizational Skills
Timeline
Customer Service Associate
Ahsatal Consulting
07.2022 - Current
Sales and Car Wash Attendant
Cobblestone Auto Spa
03.2022 - 06.2022
Wendy's associate
Wendy's
11.2021 - 03.2022
Warehouse associate
FedEx
01.2021 - 09.2021
Front of the House Clerk
Panda Express
01.2019 - 01.2020
High School Student
Vista Peak Prepatory
09.2018 - 05.2022
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