Terence Issac
Long Beach,CA
Summary
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
10
10
years of professional experience
Work History
Injury Consultant
National General Insurance
Remote - CA
09.2022 - Current
- Conduct thorough investigations on various auto claims pertaining to coverage, damages, and subrogation while exhibiting autonomy and sound judgment at an elevated level of responsibility.
- Utilized comprehensive knowledge of insurance policy coverage to evaluate and navigate company-specific guidelines, industry best practices, and interdepartmental collaborations.
- Determine coverage and liability.
- Negotiate with insureds and claimants.
- Handle claim settlements efficiently while establishing necessary reserves.
- Estimate treatment and compensation costs for individuals involved in accidents.
- Analyze and interpret medical reports.
- Evaluate potential exposure levels associated with each case prior to initiating any settlement negotiations.
Auto Liability Claims Adjuster
Infinity Kemper Insurance
Remote - CA
11.2020 - 08.2022
- Investigated auto claims extensively, covering areas such as coverage, liability, and damages.
- Applied basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
- Assessed potential for subrogation or fraud and developed appropriate courses of action.
- Recognizing and identifying body parts of vehicles while understanding potential property damage.
- Gathered information through interviews with customers, claimants, and witnesses.
- Demonstrated strong negotiation skills while resolving claims by effectively communicating with customers and insurance carriers.
- Ensured timely processing of claims through regular follow-up on outstanding issues.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
Career Services Specialist
UEI College
Gardena, CA
07.2018 - 11.2020
- Supported students in achieving success in interviews and on-the-job tasks.
- Facilitated interactive workshops to educate students on resume writing, effective interviewing techniques, and successful job search strategies.
- Curated extensive employer and alumni databases to foster mentorship opportunities and potential job placements.
- Produced a series of educational resources, including handouts and videos, to educate individuals on best practices for job searching.
- Developed relationships with employers to increase student employment opportunities.
- Organized career fairs, facilitating connections between employers and potential employees.
- Organized college's annual Employer Advisory Board Meeting to receive employer input on program improvements.
- Developed internship opportunities for students in collaboration with faculty members
Residential Advisor
Long Beach Job Corps Center
Long Beach, CA
11.2016 - 07.2018
- Guided students, ensuring their safety and proper behavior in dormitories and center.
- Assisted in organizing and facilitating recreational activities for students.
- Generated morning reports, transmitted lists of successful students, and handled various administrative correspondences pertaining to student matters.
- Contributed to the upkeep of the dormitory.
- Maintained accurate files for both dormitory and individual students.
- Consistently executed safety checks and inspections for dorm rooms on a daily basis.
Community Relations Coordinator
Cerritos College
Norwalk, CA
07.2014 - 10.2016
- Generated and updated a detailed record of active and inactive students.
- Ensured accurate student information by diligently recording their progress in the Student Report during each step of enrollment.
- Scheduled student appointments efficiently and effectively with team members.
- Maintained contact with members and counselors, providing necessary updates as required.
- Created a wide range of promotional materials including new student flyers, event flyers, and newsletters.
- Managed and maintained social media platforms, regularly updating and posting relevant information.
- Coordinated social media campaigns to enhance organization's visibility in the local area.
Education
Associate in Arts (AA) in Communications -
Cerritos College
Norwalk, CASkills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer service
- Conflict management
- Time management
- Data entry
- Problem-Solving
- Attention to Detail
- Reports and documentation
- Claims Processing
- Highly motivated
Timeline
Injury Consultant
National General Insurance
09.2022 - Current
Auto Liability Claims Adjuster
Infinity Kemper Insurance
11.2020 - 08.2022
Career Services Specialist
UEI College
07.2018 - 11.2020
Residential Advisor
Long Beach Job Corps Center
11.2016 - 07.2018
Community Relations Coordinator
Cerritos College
07.2014 - 10.2016
Associate in Arts (AA) in Communications -
Cerritos College
Similar Profiles
Tia hubbardTia hubbard
Sales Agent at National General InsuranceSales Agent at National General Insurance
Jonathan McMastersJonathan McMasters
Actuarial Analyst II at National General InsuranceActuarial Analyst II at National General Insurance
Adam DrakeAdam Drake
Material Damage Claims Manager at National General InsuranceMaterial Damage Claims Manager at National General Insurance
Ashlee Crim-MillerAshlee Crim-Miller
Senior Sales Agent at National General InsuranceSenior Sales Agent at National General Insurance
CECILIA GOODIECECILIA GOODIE
Regional Human Resource Generalist at SkyHop GlobalRegional Human Resource Generalist at SkyHop Global