TERENCE NKENGFAC
Cypress,TX
Summary
Dedicated waiter with strong customer service skills and a keen eye for food presentation. Proven ability to enhance guest experiences by efficiently managing orders and addressing inquiries.
Detail-oriented professional with strong customer service skills in high-volume dining environments. Committed to enhancing guest experiences through effective communication and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Chez Michelle
Houston, TX
05.2024 - Current
- Delivered exceptional customer service by efficiently resolving guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Monitored and processed customer orders using point-of-sale system to ensure timely and efficient service delivery
- Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
- Assisted in training new waitstaff on restaurant policies and service protocols.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for African restaurant with social relevancy and intentionality.
Intern CNA
Park Manor Of Cyfair
Houston TX
01.2026 - 01.2026
- Assisted with daily resident care tasks, ensuring comfort and safety for all individuals.
- Collaborated with healthcare staff to implement personalized care plans for residents.
- Organized recreational activities, promoting social interaction and community engagement among residents.
- Maintained accurate documentation of resident health status and care procedures.
- Assisted with feeding
- Assisted with ambulation
- Assisted with occupied bed making
- Assisted with bed bath
- Assisted with showering
Restaurant Waiter
Bantu House
Houston, TX
05.2025 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Accurately took and processed orders using point-of-sale system to ensure efficient service.
- Demonstrated adaptability by managing multiple tables during peak hours efficiently.
- Implemented suggestions for menu enhancements based on customer feedback to improve satisfaction.
Student Nurse Intern
BUEA REGIONAL HOSPITAL
Buea Cameroon
01.2023 - 02.2023
- Collaborated with interdisciplinary teams to enhance patient outcomes and workflow efficiency.
- Participated in quality improvement initiatives to streamline patient care processes.
- Conducted routine procedures such as wound care, adhering to infection control standards.
- Provided support during emergency situations, demonstrating quick decision-making skills.
Student Nurse Intern
Bertoua Regional Hospital
Bertoua Cameroon
07.2022 - 09.2022
- Assisted nursing staff in patient assessments and care planning.
- Administered medications under supervision, ensuring adherence to safety protocols.
- Monitored vital signs, documenting changes and reporting findings to registered nurses.
- Educated patients on post-discharge care and medication management effectively.
- Taking and recording vital signs
- Assisted with wound care
- Assisted with pre and post operative care
- Provided care for isolated clients
- Assisted with baby delivery
- Contributed to health discussions aimed at enhancing community health knowledge.
- Facilitated operations and patient care on the med-surg floor.
Volunteer
Muea Health Center
BUEA CAMEROON
01.2022 - 02.2022
- Assisted in patient intake processes, ensuring accurate documentation and efficient service delivery.
- Collaborated with healthcare professionals to support community outreach initiatives and health education programs.
- Organized health fairs, promoting awareness of preventive care and available services within the local community.
- Provided administrative support, maintaining accurate records of volunteer activities and patient interactions.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided health talk during cholera outbreak in the community in 2022 and making use of PPE.
- Provided free HIV screening in the community.
Student Nurse Intern
BOTA Health Center
Limbe Cameroon
08.2021 - 09.2021
- Assisted in vital signs monitoring
- Assisted with bed bath
- Assisted with ambulation
- Assisted with delivery
- Making occupied bed
- Participate in educational programs
- Assisted with monitoring of fluid intake and output
- Assisted pre and post operative care
Student Nurse Intern
BOKOVA HEALTH CENTER BUEA
BUEA CAMEROON
04.2021 - 05.2021
- Assisted in patient intake processes to enhance operational efficiency and reduce wait times.
- Supported healthcare professionals in daily administrative tasks, ensuring accuracy and adherence to protocols.
- Coordinated scheduling for patient appointments, optimizing resource allocation and availability of services.
- Monitored inventory levels of medical supplies, facilitating timely restocking to prevent shortages.
- Assisted in vital signs monitoring
Education
CNA -
Wonder Health Career Institute
Houston Tx01-2026
HND IN NURSING -
St David Higher Institute of Nursing And Midwifery
BUEA CAMEROON12-2023
High School Diploma -
Government Bilingual High School
Bertoua Cameroon06-2020
Skills
- Customer service
- Personal hygiene
- Specials recommendations
- Food presentation
- Cash handling
- Menu description knowledge
- High volume dining
- Order management
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Resolved product issue through consumer testing.
Certification
I have been a restaurant waiter for at least 10years as my family owns one.
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Gardening
- Participate in walks and jogging as recreational activities to maintain physical fitness
- Embracing outdoor activities such as BBQ
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Artificial Intelligence (AI) and Machine Learning
- I participate in low-impact exercises to strengthen core muscles
- Interior Design
- I have a passion for photography and editing photos
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Am a handy man i like fixing appliances
- Reading
Timeline
Intern CNA
Park Manor Of Cyfair
01.2026 - 01.2026
Restaurant Waiter
Bantu House
05.2025 - 12.2025
Restaurant Waiter
Chez Michelle
05.2024 - Current
Student Nurse Intern
BUEA REGIONAL HOSPITAL
01.2023 - 02.2023
Student Nurse Intern
Bertoua Regional Hospital
07.2022 - 09.2022
Volunteer
Muea Health Center
01.2022 - 02.2022
Student Nurse Intern
BOTA Health Center
08.2021 - 09.2021
Student Nurse Intern
BOKOVA HEALTH CENTER BUEA
04.2021 - 05.2021
CNA -
Wonder Health Career Institute
HND IN NURSING -
St David Higher Institute of Nursing And Midwifery
High School Diploma -
Government Bilingual High School