Terence Patterson
Washington,DC
Summary
Customer-oriented Supervisor with 7 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the costumer servicer industry, with best practices and principles of employee management. Blending superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Contemporary Services Corporation.
Upper Marlboro, MD
06.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Sports Managment
Clark Atlanta University
Atlanta, GA05-2014
Skills
- Staff Supervision
- Evaluating Employee Work
- Employee Motivation
- Strategy Implementation
- Customer Service And Assistance
- Excellent Problem-Solving Capability
- Leadership Development
- Experience In Conflict Resolution
- Teamwork And Collaboration
- Workplace Safety
Certification
- Security License
Accomplishments
- Outstanding Leadership Award (2019)
- Most Valuable Player Of The Homestand (2022)
Timeline
Supervisor
Contemporary Services Corporation.
06.2015 - Current
Bachelor of Science - Sports Managment
Clark Atlanta University
Similar Profiles
Madelyn ReynosoMadelyn Reynoso
Event Security Guard at Contemporary Services Corporation.Event Security Guard at Contemporary Services Corporation.
Corrin JohnsonCorrin Johnson
Event Staff at Contemporary Services CorporationEvent Staff at Contemporary Services Corporation
Miguel AguayoMiguel Aguayo
Security Guard at Contemporary Services Corporation.Security Guard at Contemporary Services Corporation.
Makelia WilliamsMakelia Williams
Security Event Staff Member at Contemporary Services CorporationSecurity Event Staff Member at Contemporary Services Corporation
Harriett OppenheimHarriett Oppenheim
Attorney-Advisor at Federal Aviation AdministrationAttorney-Advisor at Federal Aviation Administration