Terence R. MACK
Essex,Maryland
Summary
Seasoned Warranty Specialist and Quality Assurance Auditor from Johnson's Control, adept in SAP and quality control, showcases a proven track record in enhancing operational efficiency. With exceptional communication skills and a results-driven approach, I excel in fostering customer relationships and spearheading innovative solutions to complex challenges.
Overview
5
5
years of professional experience
Work History
Warranty Specialist 1
Johnson's Control
02.2025 - Current
- Approve claims with a value of up to $1000
- Be able to process all extended warranties
- Identify RMA/Warranty issues and communicate to Quality Engineer or Quality Manager
- Perform E2E Warranty process (From claim submission in GP CRM to issuing credit to customer)
- Perform various additional assignments
- Be proficient in SAP, Lawson, Mapics, excel, Word and Outlook
- Excellent verbal and written communication skills
- Self-motivated, results-oriented and possess a strong sense of urgency
- Strong time management and organization skills
- Highly customer-focused and able to manage multiple priorities
ADMIN, WAREHOUSE OPERATIONS
Best Buy Warehouse
11.2019 - 05.2024
- Use Microsoft Office Excel, PowerPoint, Word to prepare and presentations
- Enters, verifies, maintains, and corrects data on the computer or handheld scanning device
- Generates shipping, delivery, customer pick-up and Best Buy direct labels for warehouse processing
- Uses Microsoft Office programs, Workforce Management System programs, order management systems and various web applications
- Inspected quality, quantity and availability of goods against records
- Assisted with safe housekeeping procedures, maintaining clean workstations and areas
- Helped fellow warehouse workers to manage incoming and outgoing products
- Supported inventory accuracy and recorded material movements in company software
- Received and printed orders using warehouse operating system
- Collaborated effectively with team members to meet productivity goals and deadlines
- Utilized computer systems to input data about product movement within warehouse
- Performed regular inventory counts to ensure accuracy
- Handled shipping tasks, preparing, tagging and securing containers
- Documented production levels through daily logs to track units moved
- Followed work orders and oral instructions to correctly store or ship containers
- Coordinated supply chain operations across planning, logistics and warehouse operations
- Directed team of warehouse employees in daily operations
- Billing customer orders
- Responding to customer service email
Quality Assurance Auditor
Johnson's Control
05.2024 - 02.2024
- Helped with quality assurance by inspecting and sorting crops, removing deficient items and assigning preliminary grades
- Contributed to quality assurance with regular product inspections, rejecting inferior work
- Processing customer RMA returns, whether they are Frick or York
- Verified quality of database updates with standardized quality assurance
- Processing carrier return into the database
Education
Bachelor of Business Administration - human resources
Strayer University
02.2025
Business office administration certification -
Keystone Job Corps
10.2009
High School Diploma -
Baltimore City Public High School
06.2004
Skills
- Skills and work ethic
- Effective in organized task
- Innovation
- Relationship Building
- Results Driven
- Shipping and receiving
- Inventory management
- Quality control
- Logistics coordination
- Warehouse Operations
- Order Fulfillment
- Interpersonal skills
- Excellent customer service
- Effective oral and written communicator
- AGILITY
- Initiative
- Problem Solving
- Self And Social Awareness
- Material handling
- Warehouse Safety
- Time management
- Hazardous Materials Handling
Timeline
Warranty Specialist 1
Johnson's Control
02.2025 - Current
Quality Assurance Auditor
Johnson's Control
05.2024 - 02.2024
ADMIN, WAREHOUSE OPERATIONS
Best Buy Warehouse
11.2019 - 05.2024
Bachelor of Business Administration - human resources
Strayer University
Business office administration certification -
Keystone Job Corps
High School Diploma -
Baltimore City Public High School
Similar Profiles
Meghan KlunkMeghan Klunk
Moving Coordinator/Administrator at Johnson's Storage & MovingMoving Coordinator/Administrator at Johnson's Storage & Moving
Mary KeslerMary Kesler
Household Manager at Johnson'sHousehold Manager at Johnson's
Haris Patrick Raj HenryHaris Patrick Raj Henry
Lead Product Owner Maturity at Johnson & Johnson's MedTechLead Product Owner Maturity at Johnson & Johnson's MedTech
Rose Oyugi OkowaRose Oyugi Okowa
Registered Nurse at AMN Healthcare, Medstar Southern Maryland HospitalRegistered Nurse at AMN Healthcare, Medstar Southern Maryland Hospital
Ashton BrockingtonAshton Brockington
Direct Support Professional at Aspire Living & LearningDirect Support Professional at Aspire Living & Learning