Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Generic

Terence Sheeran

Fort Myers,FL

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

TWC Services
Fort Myers, FL
09.2018 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Performed cost analysis for various projects to determine budget requirements.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Service Manager

TWC Services
Fort Myers, FL
11.2011 - 11.2018
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Service Coordinator

TWC Services
Fort Myers, FL
01.2008 - 11.2011
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Provided support to field technicians during service visits when necessary.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Followed up with technicians and managers to receive and communicate status updates.

Skills

  • Business Development
  • Maintenance Planning
  • Organizational Management
  • Process Improvement
  • Health and safety compliance
  • Performance reporting
  • Incidents management
  • Customer Retention
  • Performance monitoring
  • Process Improvements
  • Mergers and acquisitions knowledge
  • Operations Management
  • Sales Presentations
  • Work flow planning
  • Contract review and recommendations

Certification

  • Class A Air Conditioning Contractors License
  • In process of obtaining my Qualifer license for Category V LP Gas
  • CFESA Certification in Electric, Gas and Steam

Affiliations

  • Fishing
  • Watching all types of Football

Timeline

Operations Manager

TWC Services
09.2018 - Current

Service Manager

TWC Services
11.2011 - 11.2018

Service Coordinator

TWC Services
01.2008 - 11.2011
  • Class A Air Conditioning Contractors License
  • In process of obtaining my Qualifer license for Category V LP Gas
  • CFESA Certification in Electric, Gas and Steam

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Terence Sheeran