Terence Taggart
Bloomingdale,NJ
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
17
17
years of professional experience
Work History
General Manager
Jack Daniels Audi Upper Saddle River
Upper Saddle River, NJ
02.2023 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
General Manager
Jack Daniels Porsche
Upper Saddle River, NJ
07.2021 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Director of Operations
Jack Daniels Audi of Upper Saddle River/Paramus
Paramus, NJ
07.2019 - 07.2021
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
General Manager
Jack Daniels Audi
Paramus, NJ
02.2017 - 07.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Finance Director
Jack Daniels Audi
Paramus, NJ
03.2007 - 02.2017
Education
Kellog School of Management/ Northwestern Universi
Chicago, IL04-2019
Some College (No Degree) - Marketing Management
Quincy University
Quincy, IL12-1989
Skills
- Vendor Sourcing
- Account Management
- Supply Chain Management
- Schedule Management
- P&L Management
- Operations Oversight
- Service Quality Improvement
- Business Development
- Customer Relationship Management
- Workflow Planning
- Financial Administration
- Customer Retention
- Advertising and marketing
- Sales
- Contract Negotiations
- Staff Supervision
- Business Administration
- Expense Control
- Sales Team Development
- Leadership
- Budgeting and cost control strategies
- Market Analysis
- Staff-Retention Programs
- Problem Resolution
- Customer experiences
- Multi-unit Operation Management
- Marketing
- Performance Evaluations
- Team training and development
- Facility Management
- Process Improvements
- Organizational Development
- Supervision and training
- Dealership management
Timeline
General Manager
Jack Daniels Audi Upper Saddle River
02.2023 - 01.2024
General Manager
Jack Daniels Porsche
07.2021 - 01.2023
Director of Operations
Jack Daniels Audi of Upper Saddle River/Paramus
07.2019 - 07.2021
General Manager
Jack Daniels Audi
02.2017 - 07.2019
Finance Director
Jack Daniels Audi
03.2007 - 02.2017
Kellog School of Management/ Northwestern Universi
Some College (No Degree) - Marketing Management
Quincy University
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