Terence Wilson
Houston,US
Summary
Results-driven professional with 13.5 years in conflict resolution, customer communications, and needs assessment, seeking a supervisory role. Experienced in IT support and technical troubleshooting, specializing in diagnosing and resolving hardware and software issues while managing networks. Focused on enhancing productivity and growth through effective collaboration and expertise in operating systems, network configurations, and IT service management tools.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Barrister Global Services Network
04.2025 - Current
- Identified and addressed technical challenges in hardware and software systems to enhance user experience.
- Administered user account provisioning and access control to enhance network security.
- Provided training sessions on system functionalities to enhance user proficiency and efficiency.
- Streamlined ticketing process, improving response time for IT support requests.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Executed regular maintenance protocols for hardware, software, and systems to effectively decrease support ticket generation.
IT Technical Support Specialist
HCL - Chevron
08.2025 - 07.2026
- Analyzed and rectified technical problems in hardware and software systems, providing effective solutions for end-user support.
- Executed user account provisioning and access control processes to ensure compliance with corporate policies.
- Facilitated training sessions on system functionalities to empower users with enhanced proficiency and efficiency.
- Optimized ticketing process to enhance efficiency in IT support requests.
- Directed efficient management of IT asset inventory to maintain operational readiness and support technology upgrades.
- Coordinated logistics and implementation of mobile and laptop rollout during Hess to Chevron buyout process.
IT Field Service Technician
Hemmersbach - Wood Group
08.2023 - 01.2025
- Conducted thorough hardware diagnostics and established preventive maintenance protocols to ensure optimal performance and minimize disruptions.
- Diagnosed and resolved complex IT issues while maintaining service level agreements.
- Directed global IT support operations, troubleshooting network issues and executing system upgrades.
- Provided technical support and training, improving system adoption and reducing support tickets.
- Led comprehensive system upgrades across multiple sites while maintaining operational continuity, strengthening network infrastructure and client satisfaction.
- Spearheaded multi-site IT support initiatives, ensuring seamless communication between global teams and optimizing resource allocation for complex projects.
- Provided technical support and training, improving system adoption and reducing support tickets.
Travel Sales Specialist
AIG Insurance
08.2022 - 08.2023
- Arranged travel for diverse clients, enhancing satisfaction and securing repeat business.
- Negotiate competitive rates, improving client satisfaction and fostering long-term relationships.
- Handled payments with discretion, ensuring secure transactions and fostering client trust.
- Deliver personalized travel solutions, addressing unique client needs and preferences.
- Followed up on travel plans, improving client service and ensuring high satisfaction.
- Coordinated complex group travel arrangements while maintaining clear communication channels between clients, vendors, and service providers.
- Follow up on travel plans, boosting client service and satisfaction.
- Handle payments with discretion, ensuring secure transactions and client trust.
Traveling Medical Technician
Core Occupational Health
03.2020 - 08.2022
- Conducted rapid antigen, PCR, and saliva tests, ensuring accurate and timely results.
- Conducted comprehensive medical testing including PCR, antigen, and saliva screenings while maintaining strict compliance with OSHA standards and safety protocols.
- Executed DOT urinalysis, hair follicle, and oral swabs, ensuring compliance with regulatory standards.
- Performed OSHA mask fit tests, audiograms, and managed inventory, supporting health protocols.
- Implemented infection control measures and sterilized equipment, enhancing safety for patients and staff.
- Streamlined inventory management processes and implemented systematic tracking of medical supplies, ensuring uninterrupted testing operations.
- Streamlined inventory management and tracked medical supplies, supporting continuous testing operations.
Logistics Coordinator's Assistant
Dascena Labs
02.2021 - 04.2022
- Coordinated specimen handling procedures and quality control measures for PCR, antigen, and saliva testing, maintaining chain of custody standards.
- Implemented rigorous specimen labeling and documentation protocols to improve testing accuracy and reliability.
- Coordinated with local businesses to promote testing, enhancing community participation and access to services.
- Oversaw staff operations, fostering an environment of excellence in service delivery through effective direction and support.
- Coordinated specimen handling and quality control for PCR, antigen, and saliva testing, ensuring compliance with chain of custody standards.
Site Safety Coordinator
Rhino Staging & Event Solutions
08.2016 - 03.2021
- Conducted thorough assessments and implemented solutions to mitigate safety risks and ensure a safe workplace.
- Oversaw site safety assessments and established emergency response protocols while coordinating PPE compliance and maintaining accurate documentation across various staging areas.
- Coordinated comprehensive emergency drills focused on optimizing response strategies and promoting a culture of safety among workers.
- Conducted thorough assessments and implemented solutions to mitigate safety risks, enhancing overall workplace safety.
- Coordinated comprehensive emergency drills to optimize response strategies and cultivate a proactive safety culture among workers.
- Oversaw site safety assessments and established emergency response protocols, ensuring PPE compliance and accurate documentation across various staging areas.
- Maintained environmental compliance records while conducting rigorous safety equipment inspections, guaranteeing effective use of protective gear among staff.
Owner Operator / Managing Partner
Solid Gold Dynamic Promotions
01.2011 - 12.2019
- Directed site investigations, documented issues, escalated to executives, improving operational processes.
- Scheduled staff and volunteers for events, ensuring effective execution and resource allocation.
- Oversaw product and service activities, driving continuous improvement and operational excellence.
- Reviewed financial and performance data, identifying opportunities for cost reduction and program enhancements.
- Directed site investigations, documented issues, escalated to executives, enhancing operational efficiency.
- Managed staff schedules and duties, fostering a productive and collaborative work environment.
- Scheduled staff and volunteers for events, ensuring seamless execution and optimal resource allocation.
Medic, Hospitality, & Safety Supervisor
United States Air Force
11.2007 - 11.2010
- Interviewed and trained staff, increasing service quality and team efficiency.
- Coordinated sales promotions with departments, driving engagement and revenue growth.
- Interviewed and trained staff, enhancing team efficiency and service quality.
- Developed training materials, facilitating effective learning and skill application.
- Developed training materials, ensuring effective learning and skill application.
- Monitored training programs, implementing improvements for better results.
- Coordinated sales promotions with departments, boosting engagement and revenue.
Education
Associate in Arts (A.A.) - Paralegal Studies
Center For Advance Legal Studies
Houston, TX02-2018
Associate in Science (A.S.) - Avionics Technology
Spartan School of Aeronautics
Tulsa, OK10-2001
Skills
- Help desk (Skillful)
- Technical support
- Incident management
- System maintenance
- Hardware installation
- Project management
- Problem solving
- Microsoft Office
- Team leadership
- Customer service
- Technical Documentation (Skillful)
- Communication
- Mobile device management
Certification
OSHA 30 Certification at OSHA
Working on Comptia A+, and CySa +
Timeline
IT Technical Support Specialist
HCL - Chevron
08.2025 - 07.2026
IT Technical Support Specialist
Barrister Global Services Network
04.2025 - Current
IT Field Service Technician
Hemmersbach - Wood Group
08.2023 - 01.2025
Travel Sales Specialist
AIG Insurance
08.2022 - 08.2023
Logistics Coordinator's Assistant
Dascena Labs
02.2021 - 04.2022
Traveling Medical Technician
Core Occupational Health
03.2020 - 08.2022
Site Safety Coordinator
Rhino Staging & Event Solutions
08.2016 - 03.2021
Owner Operator / Managing Partner
Solid Gold Dynamic Promotions
01.2011 - 12.2019
Medic, Hospitality, & Safety Supervisor
United States Air Force
11.2007 - 11.2010
Associate in Science (A.S.) - Avionics Technology
Spartan School of Aeronautics
Associate in Arts (A.A.) - Paralegal Studies
Center For Advance Legal Studies