Teresa Abraham
Destin
Summary
Adept at driving growth and fostering client relationships, I significantly enhanced customer satisfaction and team performance at Destin Directory. My expertise spans small business operations and effective communication, ensuring a blend of hard and soft skills that contributed to repeat business and referrals without relying on numerical metrics.
Overview
38
38
years of professional experience
Work History
Owner
Destin Directory
06.1995 - 02.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Sales Associate
Saint Simons Directory
01.1991 - 01.1995
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
South Western Bell
02.1980 - 02.1985
Sales Associate
South Central Bell
02.1978 - 04.1980
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-
- Answered customer questions about sizing, accessories, and merchandise care.
Education
University of Florida
Gainesville, FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Destin Directory
06.1995 - 02.2016
Sales Associate
Saint Simons Directory
01.1991 - 01.1995
Sales Associate
South Western Bell
02.1980 - 02.1985
Sales Associate
South Central Bell
02.1978 - 04.1980
University of Florida
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