Teresa Abston
Dickson,TN
Summary
Experienced family service professional delivers both atneed and preneed arrangements with skill and compassion. Knowledgeable about burial methods, types of services, cultural impacts and final arrangement options. Always works to budget and special requirements for families.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Harpeth Hills Memory Gardens & Funeral Home
2018.01 - Current
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Helped clients select caskets, markers and memorial options.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Traveled to client homes for in home appointments as needed.
- Supported families on day of interment to resolve any problems and answer questions.
- Followed up with Aftercare & Referrals
Office Manager/Office Administrator
Harpeth Hills Memory Gardens
1994.04 - 2017.12
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Secretarial Certificate - Secretarial Studies And Office Administration
Nashville State Community College
Nashville, TN07.1993
Skills
- Customer Service
- Family Planning Counselor
- Burial Coordination
- Aftercare
- Fiduciary
- Preneed Arrangements
- Sales Expertise
- Memorial Planning
Certification
- Tennessee Life & Annuities License - Current
- FINRA Securities License - Current
Timeline
Family Service Counselor
Harpeth Hills Memory Gardens & Funeral Home
2018.01 - Current
Office Manager/Office Administrator
Harpeth Hills Memory Gardens
1994.04 - 2017.12
Secretarial Certificate - Secretarial Studies And Office Administration
Nashville State Community College
- Tennessee Life & Annuities License - Current
- FINRA Securities License - Current
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