Teresa Acosta
Wheeling,IL
Summary
Detail-oriented Business Administration graduate with experience in billing support, data entry, financial documentation, and customer service in healthcare and business settings. Skilled in Excel, record accuracy, compliance-focused processes, and supporting high-volume administrative operations. Seeking to contribute strong organizational and analytical skills in an Entry-Level Accounting and Grant Administration role at National Louis University
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Advocate Media Group
Park Ridge, IL
06.2025 - Current
- Enter and verify patient billing and insurance information at time of service to ensure accurate charge capture and reimbursement.
- Review encounter forms for completeness and resolve missing financial or demographic documentation.
- Support insurance eligibility verification and assist with resolving billing discrepancies and referral-related issues.
- Maintain accurate medical and financial records while ensuring confidentiality and compliance with corporate guidelines.
- Coordinate scheduling for office visits, diagnostic testing, and specialty procedures in a high-volume environment.
- Managed patient inquiries efficiently, ensuring high levels of satisfaction and timely resolution.
- Coordinated appointment scheduling through electronic health record systems, optimizing patient flow and resource allocation.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
Capstone Project Internship
National Louis University
Wheeling, IL
04.2025 - 06.2025
- Conducted interviews with 5+ small business owners to understand operations, organizational structure, and growth objectives.
- Utilized Excel and Google Sheets to track financial snapshots, organize data, and support reporting.
- Developed and presented recommendations to improve business planning, differentiation, and sustainability.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Registered Behavior Technician
Action Behavior Centers
Arlington Heights, IL
06.2024 - 04.2025
- Implemented individualized intervention plans while tracking and documenting client progress through accurate data collection.
- Collaborated with clinical supervisors to adjust treatment strategies based on measurable outcomes.
- Strengthened communication, time management, and documentation skills in a structured healthcare setting.
- Implemented individualized treatment plans to support behavioral development and skill acquisition.
- Conducted data collection and analysis to monitor progress and modify interventions as needed.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Pharmacy Technician
CVS Pharmacy
Rolling Meadows, IL
04.2022 - 02.2024
- Processed prescriptions daily with strong attention to accuracy, compliance, and customer service.
- Assisted with billing coordination to ensure insurance coverage and prevent unexpected patient costs.
- Supported prior authorization requests and resolved payer-related issues in collaboration with healthcare providers.
- Maintained organized records and adhered to safety, sanitation, and pharmacy regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Processed prescription orders efficiently, ensuring accuracy and compliance with pharmacy regulations.
Education
Bachelor of Science - Business Administration
National Louis University
Chicago, IL06-2025
Skills
- Microsoft Excel Word PowerPoint Google Workspace Canvas
- Billing & Charge Entry Account Documentation Record Accuracy
- Customer Service Financial Data Tracking
- Time Management Communication Team Collaboration Billing Insurance Office administration
- Data entry accuracy
- Efficient document management
- Phone and email etiquette
- Fluent in English and Spanish
Timeline
Patient Service Representative
Advocate Media Group
06.2025 - Current
Capstone Project Internship
National Louis University
04.2025 - 06.2025
Registered Behavior Technician
Action Behavior Centers
06.2024 - 04.2025
Pharmacy Technician
CVS Pharmacy
04.2022 - 02.2024
Bachelor of Science - Business Administration
National Louis University