TERESA ALMONTE

• Manage customer inquiries via phone, email and text to ensure timely responses.
• Assist customers with product information effectively
• Document customer interactions in the CRM for accurate record keeping
• Schedule appointments for the dealership to increase sales for the dealership
• Collaborate with sales staff and management to provide seamless customer experiences
• Follow up with customers post-interaction to ensure satisfaction and retention

• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.
• Interviewed, trained and supervised employees.

Sets up Bdc departments at different car dealerships throughout the country and then acts as a watchdog in the CRM to make sure that their employees are doing their job and being productive.

• Responsible for maximizing sales and profitability of the BDC/INTERNET to high levels of performance and sales
• Manage all incoming calls to the dealership and schedule sales appointments
• Respond to customer website requests and all internet inquiries
• Contact internet customers via email and phone to schedule sales appointments
• Communicate with Sales and Finance departments to reconcile appointments and Purify the customer records.

• BDC DIRECTOR For two Mitsubishi Dealerships
• Had 8 BDC reps that I trained and managed
• Also was the eCommerce manager
• Responsibilities: maximizing sales and profitability of the BDC/INTERNET to high levels of performance and sales..Respond promptly to customer website inquiries
• Contact internet customers via email and phone to schedule sales appointments.Communicate with Sales and Finance departments to reconcile appointments and sales.Constantly update and purify customer records.

• Started a BDC Department.
• Managed the existing Internet Sales Department
• Handled all sales calls and all internet inquiries.
• Certified in Chevrolet, Went to BDC Boot Camp in Texas at Trevor Technologies.Responsibilities: maximizing sales and profitability of the
• BDC/INTERNET to high levels of performance and sales..Respond promptly to customer website inquiries
• Contact internet customers via email and phone to schedule sales appointments.Communicate with Sales and Finance departments to reconcile appointments and sales.Constantly update and purify customer records.

• The number one KIA Dealership in the world
• I built and lead a staff of 10 BDC agents
• Responsible for all incoming calls and website inquires to schedule sales appointments
• In 2013 my department sold 4,433 BDC generated sales! We broke all records in the industry
• Responsible for maximizing sales and profitability of the BDC/INTERNET to high levels of performance and sales
• Manage all incoming calls to the dealership and schedule sales appointments
• Respond to customer website requests and all internet inquiries
• Contact internet customers via email and phone to schedule sales appointments
• Communicate with Sales and Finance departments to reconcile appointments and sales
• Constantly update and purify customer records.

• Sold cars through the internet
• Maintained leads from the website and followed up with emails and phone calls
• Made sales appointments
• Sold up to 50 BDC initiated appointments per month.

• This is where I began my BDC/INTERNET MANAGEMENT
• CAREER-
• I never planned on doing this for a career
• I was planning on going to law school after my new born was a little older
• I was called The Kia Queen as I became very successful
• Sold cradle to grave
• Took all incoming leads, made appointments and completed the sales process.