Teresa Andrade
BUCKEYE,AZ
Summary
Skilled Business Development leader offering 20 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Job Tracks
Phoenix, AZ
05.2021 - 10.2022
- Built diverse sales pipeline to exceed quota targets.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Hired, supervised and coached 20 employees on sales strategies to optimize performance.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Business Developer
JBA International
Phoenix, AZ
12.2020 - 04.2021
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Evaluated client business needs and matched customers to appropriate products and resources.
Inbound Specialists II -Assumption Loans
Wells Fargo
Tempe, AZ
02.2019 - 11.2020
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Mortgage Loan Consultant
Wells Fargo
Oxnard, CA
02.2018 - 11.2018
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Developed prospects for new loans by conducting 50 plus cold calls daily.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Executive Recruiter
Apple One Employment Services
Thousand Oaks, CA
01.2017 - 12.2017
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Cultivated in-depth understanding of Industry trends and hiring desires.
- Wrote executive job descriptions and lists of qualifications for client companies.
- Negotiated unique compensation packages to attract and close candidates.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Customer Relationship Manager
Bank Of America
Simi Valley, CA
02.2010 - 12.2016
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Liaised between customers and organization with particular focus on working with sales department.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
No Degree - Phycology
Ventura College
Ventura, CAMA Certificate - Medical Assisting
Center For Employment Training
Oxnard, CA07.2012
High School Diploma -
Hueneme High School
Oxnard, CA06.1992
Skills
- Team Recruiting and Onboarding
- Lead Generation
- Business Development
- Microsoft Office
- CRM Platforms
- Coaching and Mentoring
- Territory Management
- Training and Development
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Business Development Manager
Job Tracks
05.2021 - 10.2022
Business Developer
JBA International
12.2020 - 04.2021
Inbound Specialists II -Assumption Loans
Wells Fargo
02.2019 - 11.2020
Mortgage Loan Consultant
Wells Fargo
02.2018 - 11.2018
Executive Recruiter
Apple One Employment Services
01.2017 - 12.2017
Customer Relationship Manager
Bank Of America
02.2010 - 12.2016
No Degree - Phycology
Ventura College
MA Certificate - Medical Assisting
Center For Employment Training
High School Diploma -
Hueneme High School
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