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Solid background in providing technical support and troubleshooting IT issues. Successfully managed and resolved complex technical problems, enhancing user satisfaction and system efficiency. Demonstrated expertise in software installation and network configuration, coupled with strong analytical and problem-solving skills.

I began my IT career in the United States Air Force doing hardware asset management and I was responsible for overseeing and managing a group of 50 other individuals. I then began contracting with government and became a IT accounts manager, managing all of Joint Service Provider’s (DISA) clients from GS12 to Deputy Directors and Generals. Seeking to expand my skills I was promoted to a Logistics Manager, managing not only my team but the entire pentagon and mark center. I had dual responsibilities as a logistic manager and print network specialist where I would build printer queues to put printer devices on the network (NIPR /SIPR). Still supporting the pentagon, I then moved on to become a Tier 2 technician where I quickly rose to becoming a lead in my first 3 months on the job and was responsible for managing a team of 30 individuals. As I continued to elevate my skills and career, I took an opportunity to work in cybersecurity as a Pki engineer/ Registration Authority. I had dual responsibilities as I was the Trusted Agent Training Manager responsible for training all of the trusted agents in the NCR/ DOD. Eventually I ventured out and worked with the Department of State as a System Administrator Lead. I would then return to DISA as the IT Office manager / Project Lead. With my diverse background, ability to lead, my communication skills and my high spirited work mindset I would be an asset to any team that I am apart of and will elevate not only my team members but elevate a positive work environment.

With over 24 years of technology expertise, excel in innovative problem-solving and consistently boost customer satisfaction. Skilled in managing multiple projects concurrently and meeting deadlines with precision. Experienced Helpdesk Lead Specialist with 8 years of experience supervising, assigning, and monitoring support staff. Proficient in creating knowledge documents, delivering Level 2 customer service, and coordinating efficient help desk operations. Additionally, skilled in MAC support, inventory control, Azure imaging, and providing C-level support for immediate issue resolution. Resourceful specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record includes successfully managing multiple projects and developing innovative solutions.

Skilled Lead Specialist with background in managing and coordinating projects, as well as providing guidance to team members. Strengths include problem-solving abilities, strategic planning skills and effective communication. Previous roles have brought about significant improvements in operational efficiency and team productivity. Very driven and motivated to become a great employee and even better person overall. Willingness to step in and learn new things and retain details. Can be very moldable in all areas of work.

TERESA AVANSINO

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Lead Specialist

PATIENTS RELATIONS COORDINATOR

Medicare Insurance Sales

Medicare Insurance Sales and Customer service

Medicare Insurance Sales

Medicare Insurance Sales

Medicare Broker

Life &health insurance agent

BUSINESS CONSULTANT

ADMINISTRATIVE ASSISTANT

CUSTOMER SERVICE

Sales Lead Generator

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Micro Computer Specialist / Medical Minor - Medical Office/computer Programs

Health And Life Insurance License

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Medicare Insurance Sales

Medicare Insurance Sales and Customer service

Medicare Insurance Sales

Medicare Insurance Sales

Medicare Broker

Life &health insurance agent

BUSINESS CONSULTANT

ADMINISTRATIVE ASSISTANT

CUSTOMER SERVICE

Sales Lead Generator

PATIENTS RELATIONS COORDINATOR

Lead Specialist

CCNN

Pearson VUE Nevada Insurance

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