Teresa Ayala

Support students with various disabilities including autism and ADHD and specific learning disabilities. Implemented behavior intervention plans and positive reinforcement strategies.

Assisted with data collection and progress monitoring for individual Education plan (IEP) goals.

• Delivered personalized educational, behavioral and emotional support to individuals students to enable positive learning outcomes
• Implemented lessons initiated by teacher
• Built and maintained effective communication and relationships with students, teachers, support staff and parents

• Assisted and mentored up to 25 students, in groups and on individual basis for different elementary schools for Capistrano Unified School District
• Proctored biweekly quizzes and weekly tests ensuring academic integrity and appropriate testing
• Observed student's performance and documented both positive and negative points

• Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution
• Provided direct feedback to CEO of the company regarding account activities and customer complaints
• Coordinated duties of hotel department including Housekeeping, Front office, Engineering, and Food & Beverage Team
• Ensured employee were performing assigned tasks and reacted to staff and guests needs
• Conducted property walkthroughs
• Performed data entry on spreadsheets and database processing different types of computer accounting reports for the hotel
• Maintain data entry and reports for accounts receivable and accounts payable

• Developed supplier relationships to assure consistent quality and cost control measures
• Prepared operations data for Accounts Payable and Accounts Receivable
• Implemented regulations and managed adherence to health code for compliance with annual environmental health inspections
• Establish and manage employee responsibilities and shifts while assuring premium and focused service to each guest
• Manage the inventory of products and services in the organization

• Verified and balanced entries and records of financial transactions reported by various hotel departments through out the day using adding, bookkeeping and calculating machines
• Assisted Human Resources and enrolling employee in benefit programs
• Managed and delegated a team of 30 employees in multiple departments including customer services, reservation desks, concierge, housekeepers and maintenance

• Managed the day-to-day operations of the hotel, which included the coordination of the front desk, accounting, housekeeping, engineering, sales and human resources
• Assisted and supported the Purchasing Manager for company product purchases
• Trained new members in their daily responsibilities and provided leadership and training and managing system data bases

• Communicated with vendors to resolved any problematic issues
• Participated in sales and marketing structures and campaigns to increase occupancy profitability
• Incorporated regulations and managed adherence to health codes for compliance with annual environmental health inspections
• Reviewed, managed and submitted payroll through ADP for all hotel employees
• Participated in daily housekeeping procedures to ensure highest levels of cleanliness