Teresa Badgley
Crossville,TN
Summary
Driven professional with a robust background in customer service and team leadership, notably at Marcos. Excelled in guest engagement and dining area maintenance, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional communication and event planning skills, achieving significant improvements in team performance and customer service standards.
Overview
10
10
years of professional experience
Work History
Hostess
Vegas Steakhouse
12.2023 - 08.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Assistant Manager
Marcos
08.2021 - 10.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lunchroom Assistant
Cumberland County Schools
08.2016 - 06.2018
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Received and stored incoming supplies according to procedures.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Served food according to temperature, safety and presentation guidelines.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Medical Assistant
Advanced Spine and Pain
03.2014 - 05.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic environments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
NCMA - National Certified Medical Assistant
Fortis Institute - Cookeville
Cookeville, TN01.2014
Associate of Arts - Business
St. Clair County Community College
Port Huron, MI06.2004
High School Diploma -
Carsonville Port Sanilac High School
Carsonville, MI06.2002
Skills
- Server Support
- Guest Engagement
- Dining area maintenance
- Customer Service
- Event Planning
- Phone Etiquette
- Exceptional communication
Timeline
Hostess
Vegas Steakhouse
12.2023 - 08.2024
Assistant Manager
Marcos
08.2021 - 10.2023
Lunchroom Assistant
Cumberland County Schools
08.2016 - 06.2018
Medical Assistant
Advanced Spine and Pain
03.2014 - 05.2016
NCMA - National Certified Medical Assistant
Fortis Institute - Cookeville
Associate of Arts - Business
St. Clair County Community College
High School Diploma -
Carsonville Port Sanilac High School
Similar Profiles
Joselyn MorrisonJoselyn Morrison
Server at Vegas SteakhouseServer at Vegas Steakhouse
Yokoyama ShoYokoyama Sho
Director at Vegas Vegas CorporationDirector at Vegas Vegas Corporation
Rachel GiampaRachel Giampa
Server at The Keg Steakhouse + Bar to STK SteakhouseServer at The Keg Steakhouse + Bar to STK Steakhouse
Hardeep SainiHardeep Saini
Construction Worker at Private EmployersConstruction Worker at Private Employers
KENZIE COOPERKENZIE COOPER
CASHIER/SHOWROOM MANAGER at Cumberland Farmers Co-opCASHIER/SHOWROOM MANAGER at Cumberland Farmers Co-op