TERESA BLACK

• I am responsible for providing unsurpassed service while ensuring all necessary actions are taken to identify patients and complete the scheduling process in an accurate and timely manner by call or from referrals I have over five years of experience working customer service on the phones and front desk scheduling
• Including the responsibility for obtaining financial and demographic information for maximum reimbursement
• Verify active Medicare, Medicaid and Commercial Insurance coverage
• Handle phone calls in a courteous manner with follow-up on received referrals
• Identify patients who are potentially eligible for financial assistants
• Performs all duties and assignments promoting the Wake Way and supporting Wake Med’s
• Mission, Vision and Values.

• Care Knightdale/Urgent Care
• The Patient Service Associate is an integral part of the patient care team in the clinic /service area and is responsible for patient registration and scheduling activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures
• Balance cash collections to User Batch
• Report daily
• Reconcile cash discrepancies as required
• Secure cash appropriately at all times during clinic hours
• Return cash bag at end of shift to Cash Manager.5
• Patient check-out (as applicable)
• Identify patient; review the Check Out screen or the After Visit Summary (AVS ) for orders (same day or future), referrals and follow up information
• Schedule as appropriate
• Coordinate /schedule follow up appointments ensuring correct appointment type, location, provider and referring physician, as applicable.6
• Customer Service, Safety and Work Culture6a
• Interact with patients, visitors and staff in a professional manner at all times
• Be available and greet patients and visitors immediately.

• Private Diagnostic Clinics
• Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling
• Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
• Enter pre-visit orders and prepare new patient charts
• Pickup petty cash and collections bag
• Return medical records
• Attach HIPPA
• Check-in patient upon arrival in the practice correct patient information in Epic.
• Verify patient demographic data
• Accurately identify the appropriate account for patient visit
• Present and educate patients on required forms and obtain signature as required by policy and procedure
• Collect and post co-payments and balances on accounts due.
• Copy, file and distribute insurance cards as indicated by procedure
• Schedule all labs/procedures as requested
• Schedule tests and procedures
• Explain billing to patients according to PRMO/PDC credit and collection policies
• Determine the amount of cash to be collected based on insurance plan
• Check-out patients
• Schedule appointment type, tests and procedures
• Answer telephone, take and deliver messages to physicians, nurses and others
• Report obtained medical records from patients and referring physicians accurately, completely and timely
• Disseminate messages according to practice communication standards.

Greet visitors,and co-workers.

Answer multi phone lines,transfer calls to appropriate staff. Prepare new patient paperwork/charts.

Discharge and schedule appointments in epic. Schedule ECT ( Electroconvulsvie therapy). Order supplies,support nursing staff and physicians.

• Greeted patients and visitors.
• Assisted patients in filling out check-in and payment paperwork.
• Used epic to schedule appointments.
• Balanced deposits and credit card payments each day.
• Schedule pre-surgery classes.
• Screen and route patients through admitting.