Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teresa Brenemen

Greenville,OH

Summary

Dynamic and results-oriented professional with a proven track record at Hardee's Restaurant, where I enhanced product quality and customer satisfaction. Skilled in sanitation procedures and recipe development, I excel in fostering positive work environments and streamlining operations. Achieved significant waste reduction, demonstrating strong problem-solving abilities and attention to detail.

Baking professional with strong focus on producing high-quality biscuits. Efficiently manages tasks and adapts to changing demands, ensuring consistent product quality. Reliable team player known for collaboration and achieving results, with keen eye for detail and precision in baking techniques.

Overview

36
36
years of professional experience

Work History

Biscuit Maker

Hardee's Restaurant
10.2024 - Current
  • Upheld cleanliness and sanitization standards to eliminate risk of contaminated products.
  • Streamlined workflow through effective communication with colleagues and supervisors, fostering a positive work atmosphere.
  • Improved product quality by closely monitoring ingredients, measurements, and baking times.
  • Reduced waste by optimizing dough usage and recycling excess materials for future use.
  • Accurately managed monetary transactions at front counter of restaurant.
  • Demonstrated flexibility in adapting to changing production schedules while maintaining superior output quality standards.
  • Adhered to strict uniform policy regulating use of hairnets, hats and gloves.
  • Enforced food safety standards established by health department, resulting in outstanding health inspection ratings.
  • Listened to customer comments on food and service and addressed customer complaints quickly.
  • Collaborated with team members to maintain a clean and safe working environment, ensuring adherence to food safety regulations.
  • Quickly learned new methods to produce finished products more efficiently while also reducing waste.
  • Worked effectively under pressure during peak production periods while remaining focused on delivering exceptional results for customers.
  • Participated in regular training sessions to stay current on industry trends and best practices for biscuit making.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining the high level of productivity expected from a Biscuit Maker role.
  • Increased customer satisfaction by consistently producing high-quality biscuits that met or exceeded expectations.
  • Paid close attention to details for consistent production of Number biscuits daily.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Monitored food production and quality control to achieve agreed standards.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Selected correct ingredients and garnishes according to recipe specifications.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.
  • Recorded food production data to enable performance monitoring.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Chose, inspected, weighed, and measured ingredients for each production run.
  • Followed instructions and processes to maintain food and beverage integrity.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.

Shift Leader

Captain Ds Seafood Restaurants
11.2019 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sub Paraprofessional

Greenville City Schools
09.2009 - 11.2019
  • Coordinated with special education teachers to develop appropriate accommodations for student s with diverse learning needs.
  • Improved student behavior and attendance through consistent enforcement of classroom rules and expectations.
  • Developed positive relationships with parents and guardians, fostering strong home-school connections to support student success.
  • Provided constructive feedback on assignments and assessments, helping students understand areas for improvement and growth opportunities.

Cashier

Kentucky Fried Chicken
02.1995 - 11.2005
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Waitress/Kitchen

Ponderosa Steakhouse
07.1988 - 02.1995
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Marketing 1,2

Greenville City City Schools
Greenville Oh
06.1988

Skills

  • Sanitation procedures
  • Product presentation
  • Recipe development
  • Temperature monitoring

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.

Timeline

Biscuit Maker

Hardee's Restaurant
10.2024 - Current

Shift Leader

Captain Ds Seafood Restaurants
11.2019 - 10.2024

Sub Paraprofessional

Greenville City Schools
09.2009 - 11.2019

Cashier

Kentucky Fried Chicken
02.1995 - 11.2005

Waitress/Kitchen

Ponderosa Steakhouse
07.1988 - 02.1995

Marketing 1,2

Greenville City City Schools

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Teresa Brenemen