Teresa Briones
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
CSR Webchat Bilingual
Maximus Federal
10.2023 - Current
- Company Overview: Medicare
- Inbound live chat
- Claims research
- Handling beneficiaries concerns and complaints
- Resolution
- Quality call monitoring
CSR - Customer Service Representative
Maximus federal
07.2020 - 05.2023
- Company Overview: Medicare insurance
- Delivered prompt service to prioritize customer needs
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High school -
Central High School
03.2013
Skills
- High energy
- Committed team player
- Thrives in fast paced environment
- Organized
- Quality Control
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR Webchat Bilingual
Maximus Federal
10.2023 - Current
CSR - Customer Service Representative
Maximus federal
07.2020 - 05.2023
High school -
Central High School
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