JOANA CARMONA
MIssion,tx
Summary
Resourceful Bilingual CSR known for high productivity and efficiency in task completion. Skilled in customer service management, conflict resolution, and bilingual communication. Excel at leveraging listening skills, empathy, and patience to enhance customer satisfaction and foster positive outcomes.
Overview
3
3
years of professional experience
Work History
Bilingual CSR
Senture
McAllen, TX
02.2023 - 09.2025
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured all customer complaints were logged into the system for further investigation or resolution.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
- Provided technical support to customers when needed including troubleshooting software issues or answering hardware queries.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Followed standard operating procedures when handling calls from customers according to company policy.
- Identified opportunities for improvement in processes that would enhance overall efficiency.
Education
High School Diploma -
JUAREZ LINCOLN HIGH SCHOOL
06.2012
Skills
- Data entry proficiency
- Call center experience
- Upselling strategies
- Complaint resolution
- Scheduling
- Account updating
- High-energy attitude
Languages
English
Professional
SPANISH
Professional
Education and Training
other
Timeline
Bilingual CSR
Senture
02.2023 - 09.2025
High School Diploma -
JUAREZ LINCOLN HIGH SCHOOL